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“I've come in to this branch a few times, and every single time, I've been impressed with the service I receive here. Cindy has always helped me and always seems genuinely willing to go above and beyond to solve any problems i might be having.”
“As another mentions, I am also surprised this location has such a low rating, I've always experienced very good service at this and most east side locations of Chase. The staff here are friendly and responsive.”
“I’ve never dealt with such a friendly staff! Tami the manger went out of her way to help me today, and spend over a solid hour figuring every way she could credit back fees, clear checks with holds. This is the first review I have ever written, I don’t take time out of my day to ever do this, but I figured I needed to pay it forward. The most helpful bank ever!!! If you don’t have an account here, you need to!”
10AM - 4PM
2830 80th Ave SE, Mercer Island
Banks
“Based on reviews and my own bad experience a couple of years ago I had been extremely hesitant to return to this branch, but I had some foreign currency that wasn't going to exchange itself and I knew I'd get a far better exchange than the airport, so in I went.After a very short queue that was very reasonable in length (and fortunately, no one with a tablet this time, as that was where my problem started in 2022), worked with Amir on the exchange. Extremely kind and delightful person. Helped me with my exchange needs in a very short period of time, not only explaining each step of the process (including that each of the two currencies had to be processed separately) but also got into a light but friendly and helpful discussion on travel during moments we were waiting for something to process or print.Extremely pleased with my overall service (especially for me having a tiny account and it being a larger "chain" bank), and my experience makes me more likely to utilise this branch in the future. Thanks so much!”
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“Shout out to Carla! Thank you very much for taking care of my car loan. It was my fault for taking a good week to finalize the paperwork, but she she went above and beyond to overnight the paperwork and handle a checking account issue I had with the US Bank app. Thanks again, Carla!”