O'Reilly Auto Parts store #3190 in Lacey, Washington, offers a wide range of parts, tools, and accessories, along with helpful store services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The store also provides brake rotor and drum resurfacing. Customers appreciate the knowledgeable and friendly staff, who are willing to assist with product education and vehicle concerns. For example, staff helped a pregnant customer by replacing a bulb without hesitation, and others received detailed advice on vehicle issues. The store’s team members often go above and beyond, with some employees earning high praise for their exceptional service and dedication. The store also features a free Loaner Tool program for those in need of tools in a pinch. While most interactions are positive, there was a minor inconvenience when a staff member asked unnecessary questions about vehicle specifics, which some customers found frustrating. Overall, the Lacey location provides reliable service, quality products, and a helpful team, making it a convenient choice for vehicle needs in the area.
Great customer service and then have a lot more knowledge then other auto part stores and can answer questions that I ask them
March 2025
These guys know their stuff! They always have or can get me the right parts, will always refer them to anyone!
March 2025
Ethan Everett thank you so much for your assistance and product education. I was able to learn how to install and what products works best for my vehicle. Thank you!
