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“I went in to get my tire pressure checked and it turned out that I needed a tire change immediately at a dangerous level. Life was hitting me that day and I truly did not have the money or the means and was embarrassingly freaking out. (I think his name is Jeremiah?) ended up giving me a GOOD tire for FREE. Literally understood that life happens and it can be really hard and I guess my tire was so bad that it was extremely dangerous to drive and I had to get to work, etc. I just can't believe that they replaced a tire for free to hold me over until I can come and get them actually changed and updated. I'm so so grateful. I couldn't recommend this place enough.”
“This is a very good place for any of your auto body part repair work. Kevin is an amazing guy to work with. He will explain you things in detail. This place is highly recommended.”
“TLC AutoCare has taken care of my vehicles for many years. I was away for a few years and didn’t use them during that time, and in that period my older Ford Escape aged quite a bit and developed major oil leaks and other issues. When I came back to TLC Auto, they treated me with the same honesty, respect, and excellent service I remembered.
They recently completed major repairs on my Escape, including timing cover work, valve cover gaskets, a crankshaft seal, an intake manifold gasket, and a new power steering pump. The work was done carefully and thoroughly, and I feel much safer driving my SUV.
As a single older woman, I really appreciate how clearly Andy explained everything and how respectfully they treat me. They kept the repairs within the budget I gave them, and never pressured me into anything unnecessary. Jon did the actual repair work, and you can tell he takes real pride in doing things right.
They also provided a loaner car, which made the whole process so much easier.
TLC AutoCare is dependable, trustworthy, and truly customer-focused. I’m grateful to have returned to a shop where I feel safe, respected, and confident in the work being done. I highly recommend Andy, Jon, and the entire team at TLC Auto.”
“Nicest bunch of folks who take care of you and your car. I would highly recommend this place to anyone. I had a 4 hour service, I was going to find a way to get back home, when one of the guys up front lent me his car for the day. I couldn't be happier with the people and the service”
“Veronica was super helpful on the phone and Jaime was great working on my vehicle. He was super helpful and also a great teacher and helped me understand what he was doing and why some solutions didn’t work, took a little problem solving but he got the car running in a couple hours (he had to even take 2 trips to the store to pick up a weird bit for the Mini and also a battery since mine stopped holding a charge since the starter blew)”
“The team ran into some issues with the equipment but they did the best they could. Due to the faulty equipment I had to come at a different time and I was take care on my second visit. The team was very courteous and professional.”
“Took my car on a Saturday afternoon when they were super busy so I left it and came back for later. Did what I expect from a lube place and we're friendly and helpful.”
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“Don't take your auto anywhere else! Totem Lake Auto Care does a great job with my 96 Tacoma and my 19 Tucson. They are busy so don't expect a 30 minute oil change but they know cars and give good value for their services.”