General Transmission & Repair is a family-owned and locally operated auto repair business serving Kent and the surrounding Seattle Metro area. It has been in business for decades, with owners noted for their extensive experience. Customers consistently describe the team as great people and a pleasure to work with. The owners are highlighted for being very clear with quotes and information, providing clear expectations, and treating people respectfully. They are focused on customer service, with honesty and a feeling of care for the community frequently mentioned. Communication is a priority, as they call to ask permission and fill customers in on progress. The business is praised for doing work to the highest standards. Many reviews commend the fair price and timely service, noting the owners worked hard to solve problems efficiently. Expertise is emphasized, with one customer noting a complex transmission issue was fixed without unnecessary work. The atmosphere is welcoming for everyone, with specific mention that single women did not feel treated differently. Customers express strong trust, stating they would return for any future transmission problems and would confidently recommend the business to family and friends.
I have brought several vehicles to Mark for different repairs over the years. He is always very clear with his quotes and information. You can trust that everything with be done to the highest standards. The team at General are great people and a pleasure to work with. It's nice to support a family business.
August 2024
Simply the best! They saved our truck, saved us thousands and could not be a nicer group of people.
March 2024
Just had another pleasant experience with General transmission. Third time clientVery happy with the professionalism and turnaround time. Highly recommend them!
