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9AM - 4:45PM
26133 78th Ave S, Kent
Car Rental
“GOOD SERVICES PROVIDED
BY JAKE
I’ve rented car from enterprise from Dec-2023 - March 15th 2024,
I ‘ve had good experiences with Jake, He’s made money for the company and also put himself in customer shoes too, Geico paid for car rental 30 days, Jake was able to help w my car rental, He provides exceptional services and understands customers needs.
Jake Keep up the good work you will be successful. I hope your manager will hire workers like you .
BAD CUSTOMER SERVICE w ISRAEL
Israel provided a dead soul customer services . In Dec I went to pick up the car in kent enterprises Israel gave a big truck 4X4 for my heights 4’11 ( I would need a stair) plus additional charges. I asked Isareal if he has smaller car , he said no more cars . Isreal did not bother to asked his peer if there is eye other car available . He was more about making $ ,
Few minutes his peer ( female worker walked up behind to Israel told him give me the SUV I was so relieve someone was listens to my pleas.
March 1st I wanted to change out to smaller car and I had booked it from March 1st -March 8h, I called in to confirmed Isareal answers the phone said the smaller car I had originally booked will not be available till Sunday March 3rd,
He did not explained the reason or provide good explanations , his attitude was like a robot “ Sunday or no car at all “. After I got off phone w isareal I had my friend called into enterprise spoke to another gal finally was able to pick the smaller car on March 1st . How it is my friend was able to get the car for me March 1st with enterprise gal and Isareal didn’t do a thing . This explained isreal isn’t helpful at all .I wish enterprise has recorded all the conversations .. listen to my phone conversation took place w Isareal.
Isreal .. why are you in customer service business if you don’t have the gift of helping customer ? Go find yourself new job, you’re making enterprise looks bad…
0 star for you Israel.”
“I stopped by this location to exchange my rental since it was due for its first maintenance. Alaysha was incredibly patient and nice, helping me with the swap and even giving me an upgrade.”
“Great place! Customer service Lin was very helpful, nice and knowledgeable. She try to resolve all the issues I had in a very positive and professional manner! Thank you!”
“Thank you for getting my wife and son safely home from Seattle Childrens to Ellensburg. It was snowing heavy on the pass and your driver Angela Y. maintained her composure and did a great job.”
“What a great experience! Passion is the best customer service agent I've met! She went above and beyond on the phone for me, and then in person is a delight as well! Fast pick up, gorgeous car, great experience!”
1 - 5PM 9AM - 12PM
26454 Pacific Hwy S, Kent
Car Rental
“The counter person Lisa is very knowledgeable ans professional. Her job is very demanding and she deals with without being rude and is able to multi task and get it done. Great asset employee”
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“The guy that helped me & my dad with a big haul of aluminum cans was super cool, definitely knows his job there and was quite charming! It felt great knowing that all those cans aren't ending up in a landfill and my dad got enough for a full tank of gas lol
This is a great place to go for all your needs that Bindford can meet - check out their website or give em a call with any questions! Very convenient location too ☺️”