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“Excellent facility for all repairs on your auto or truck! Easy access and very knowledgeable mechanics. I will be utilizing Steve’s for all our vehicle maintenance needs!”
“These guys are awesome! Went in to get a radiator flush recommended by the guys that did my oil change and the guys at perfection tire looked at my car after I dropped it off, called me an hour later and told me they checked it out and it wasn’t needed and everything looked good. No charge, fast, friendly and HONEST which is hard to come by these days. I’ll definitely come back anytime I need car work done and recommend them to anyone! Thanks again! Happy customer here :)”
“Arrived right when they opened to see if they could fix a leak. Super friendly staff! Although they were slammed, they got me right in. I was there less than 40 minutes. We will definitely be giving them our business in the future!”
“Came in for an oil change and shake over 60mph. Was extremely pleased with the service! Was welcomed with a smile from both service advisors. Christian and Adam were respectful and informative and made sure my expectations were met. Fast service and straight to the point communication allowed me to have my car on the road more quickly than expected. Alex also came out to communicate a few other things involved with fix, which it can be nice to hear from the other people your trusting to do work on your car. Will be coming back for future repairs and normal maintenance.”
“Muy contenton con El trabajo que pudo lograr con milagros! Went above and beyond!... Wheel lug was stripped and thank God was able to work it out!... Thank you very much Umberto!!! ???”
“This place is amazing ! I don’t know his name but He worked on my car today he came out of his way to fix my 2 flat tires.Great affordable prices!thank you again for your service.”
“I highly recommend commercial tire .We had a blow out heading back from Oregon and the other tire wasn’t look so good and we wouldn’t of made it home with out another blow out..we went to Walmart first cause it was across the street from were we got gas and it was a 5 hour wait , we had to get back to Spokane to pick daughter up from camp didn’t have 5 hours so we called commercial tire, they got us in and out with a new set of tires in a hour and half Thank you so much..”
“This is a great tire shop, they had my tire size that I needed when other shops didn't. The price was real good and it was fast service, I will definitely give them my service next time I'm in need.”
“Had a small but problematic issue with my trailer
These friendly guys took a Quick Look, made it safe and told me how to fix it when I got home
No charge
I’d come back here anytime”
“Keegan and Miguel were helpful! I appreciate the time and effort they put in to make sure I got the right tires for my van.
Les Schwab is the only place to get your tires in the Tri-Cities.”
“They did a fantastic job on my front wheel bearings. I would highly recommend this shop. They saved me lots of $$$ compared to other Automotive Shops in the Tri Cities. Rachel was very knowledgeable and explained everything in great detail.. This will be my go to shop for All my Automotive needs .”
“Staff is usually friendly & knowledgeable about products & placement or products. Store is always clean and well stocked. Selection or products are always changing and produce a verity. They provide regular checkout & "self checkout" , For the "self checkout" it feels like they are hovering over you and start take your products out and scanning it evening when your not ready. If it's indeed self check out give customers some space unless help is requested. Makes me feel rushed & helicoptered. *today tried the cookie that replaced the churro. Chewy in the middle good balance of chocolate throughout cookie but a little Burt on the edges. Will try again at our next visit.”
“You pay top dollar here, but they stand behind their products and work; fix what needs fixed, and do it faster, cheaper, and better than most dealerships. They are the only ones who touch my fleet vehicle and do all our personal vehicle tires, alignments, and brakes. Doesn't matter if they sold it or another Firestone did. They make it right.”
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“I decided to visit 360 automotive, as I had a nagging issue on my vehicle that I suspected was a starter issue. It was not something that happened 100% of the time. The issue happened maybe 1 in 20 starts. This made it incredibly difficult to diagnose as most mechanics require consistent failure before they agree on a cause. This was the case with the dealer. They advised nothing they could do and even tried to blame the driver to excuse it away. They refused to even look at it because it wasn't a consistent problem. I have intermediate knowledge of cars so I was pretty sure the cause. They said it didn't matter, they wouldn't replace the starter or even look at it unless they could see the failure. I then called another reputable small auto shop but over the phone they said unless it has failed, they would not be able to replace the starter. They also had a long wait. I gave 360 a shot. Called them and they said come on in the next day! Very accommodating!
They did exactly what I had hoped and what someone working on their own car would do. They took the time to try to reproduce the failure. They also didn't treat me like I didn't know what I was talking about. They took what I said into account, and used it to help diagnose. Sure enough, got it to happen maybe 1 out of the 20 or 30 starts. Once they identified, they could determine the likely cause and remedy. They provided a quote and completed the work quickly. Replacing the starter on this particular model is no small feat. For me, it would have taken me days to complete. These guys did it in just a few hours. I was impressed even with them being professionals that's still a big deal to me.
They did great work and the issue has NEVER returned. They were the only ones willing to actually take the time to try to find the problem. They showed me what I value in a mechanic/shop:
1. A restless nature to find the issue not matter what it takes (time etc.)
2. Listening and believing the owner and taking that information to help with the diagnosis/troubleshooting steps.
3. Performing the work with care and skill.
I will be a customer from now on based on this interaction. Thanks you guys. Your mechanics are AWESOME! Front desk staff was also great at keeping me informed through the process!”