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“I was having some major problems with one of my phones and the gentleman there Jose was very helpful got my phone back on the road showed me some phones for the future that I could buy. Was a good experience”
“Not a big fan of getting a new phone. But Chris had great customer service and made the transition so easy. He was patient with me and my many questions. I really appreciated the great customer service.”
“Best experience I've had in a phone store by far. The associate who helped me was super patient and helpful. Will was able to explain everything to me with such clarity. It was so easy to understand/absorb all they had to explain to me. They were great at fully answering any questions I had and made sure I had everything I needed. I really appreciate their time, and I'm happy with the outcome of my visit.”
“Amazing Service!!!! Friendly, professional face to face great service. Lesley is my go to for information and upgrades.Complements to the store manager for having a clean store with a friendly knowledgeable staff ♥️Thank you”
10AM - 8PM
4502 S Steele St K901, Tacoma
Mobile Phones
“Upfront this place is awesome and would highly recommend!I originally went to Best Buy and was given the run around. They said my unit was damaged and not just my front screen. They also didn’t have the part and told me that they would have to hold the phone until the part came. I saw reviews about quick repair and decided to try them. We were able to order the part and was able to hold on to my phone while the part came. The part was ready in two days and once it came in the phone was fixed in 10 minutes. My iPhone 15 pro max works great and the screen quality is just like new. If the need arises for me then I will be coming back. I highly recommend this place.”
“Good people! Did not over sell me on my new phone. Lost mine being reckless in the woods, so he got me the cheapest phone that did everything I need. Because I'll do it again. I'll go back here next time I lose it or break it.”
“I want to start this review by saying, I am not one who gives good reviews... the way I see it, if the service was good, no need to review it. But the last two visits to this store made me rethink that policy. Taryn was absolutely fantastic. Taryn was able to answer all of my questions and point me in the direction of the galaxy s24 ultra. I love this phone so much it has everything I wanted and more. Taryn also helped me pick out an amazing phone case, liquid screens for the front and back, as well as camera lens covers. All of this was done quickly and efficiently. People like Taryn definitely deserve more than they are being paid(whatever number that may be) and should be utilized in training of more staff. 11/10
If you come to this location, for sure ask for Taryn!”
“I treat my phone like a hockey puck, so I frequent the Zagg kiosk in Tacoma. Those dudes slap me a new skin on with no bubbles, hair, or slack in it like it’s nobody’s bidness! They’re fast, efficient, & fun to chat with while they’re working!”
“Brenna was a great help to me! she was able to help me figure out my phone and she was very professional. This is a great store with a great worker! I will be back if I have anymore issue cause she was a great help!”
“This is the second time I've had my phone repaired by this business. They are wonderful, fair prices, and very fast good quality work. My phone was cracked all over and not even unlocking or restarting for me. I remembered their good service the first time around and brought it there. It was 30 mins to close and they still helped me out. Sadly, I break my phone a lot, but I feel good that I can take it to them next time too.”
“Brought my phone to Tacoma store where I purchased it because I couldn't get the camera to focus and they told me to take it to the Federal Way store and even though my warranty was a few days expired they fixed it for free by replacing a defective part. Within a few hours my phone was as good as new!”
“Jacob (from Verizon at Auburn Outlet Mall) has the best customer service I’ve ever had from any of the Verizon store employees or online representatives, or anywhere else. He was knowledgeable, helpful and fair. I appreciate the unsurpassed service He provided. You don’t find genuine people much anymore and Jacob was. I will tell everyone I know to work directly with him!”
“Just left the store. Went in because AT&T service has be awful in Kitsap County the last few months. Ken gave me great customer support even though it was a technical support problem that is out of his hands. Give that man a raise. He was everything you want from a customer service person in a industry like AT&T”
“Great customer service! I don't know the name of the woman who served me but she was awesome. She explained everything to me very clearly and was completely transparent. The area itself may be rough but it's worth it”
“I came in today and switched from another carrier the guy helped me login to my account and retrieve my account number etc and soon will switching my home internet to them very helpful”
“Jessica did a great job today. I needed to get a new phone and had come in a few times previously, but those days were either too busy or too close to closing. Jessica managed to help me even though it was busy and I was out of there quick and easy! Very thankful for her help today.”
“This store is the absolute BEST! The manager Adam has been the best thing that has ever happened to this location. Dom was amazing but they took her away. But Adam knows his stuff and trains his employees to be amazing as well. If you want your questions answered or problem solved. I HIGHLY RECOMMEND THIS LOCATION. I refuse to go to any other locations because of the amazing service from this team.”
“I was pleasantly surprised by the competence, courtesy, attention and quality of work of this shop. I would especially like to mention Krystal, who is a very experienced and courteous worker, capable of performing many tasks at the same time and treating each client with care. She definitely deserves her name and a promotion!”
“I visited the AT&T store with my boyfriend looking to be added onto his US plan. I was able to be added onto his policy, with my Canadian cellphone plan efficiently and it was a cheap addition. Thank you for your help and great service!”
“Immediate customer service as soon as i walked through the door and Nick that helped me knows exactly what hes doin and is amazing and sweet as can and definitely needs a raise. 5 stars all the way, thank u so much”
“I recently set up a new AT&T service for my son who lives in Hawaii. Unfortunately, attempts to resolve some issues through online chat and customer service calls were unsuccessful.
I then visited the store and was greeted by Sean. He immediately started working on resolving our issue and even communicated directly with my son.
Sean provided outstanding service. He was knowledgeable and resolved the problem quickly. I highly recommend this store for any AT&T service needs.”
“Sydney was who helped me and she was amazing customer service was great so friendly helped me for about a hour. If you need anything go to this store they are the best.”
10AM - 7PM
1901 S 72nd St Ste A5, Tacoma
Mobile Phones
“Aaliyah B. helped my friend and I get a new plan setup and a new line added and even stayed way longer than she should’ve after hours to finish up with us due to rude customers showing up after they were already closed and politely informed of that yelling and cursing at her demanding she stays even longer to help them. Aaliyah genuinely tried to help them but they didn’t even know the correct pin to their account and the couple insisted she figures it out for them and they wouldn’t leave until security was being called over. She’s a great worker that had great customer service. This just happened 02/05/2023 a little after 5pm until almost 6pm”
“Andrea did great. She handled our challenging requests and constant mind changes without emotion. She's awesome. Her ability to switch from English to Spanish is impressive. Great job multi tasking and keeping business flowing.”
10AM - 7:30PM
14912 Pacific Ave S, Parkland
Mobile Phones
“Awesome customer service! My husband brought my daughter here hoping not to spend too much and the owner was great, got her a phone in our price range plus accessories, really hooked her up! Will definitely recommend this location to family and friends!”
10AM - 8PM
25246 Pacific Hwy S Suite 106, Kent
Mobile Phones
“This is hands down the best T-Mobile store I’ve visited across the states! The entire team is exceptional – incredibly helpful, friendly, and dedicated to providing top-notch customer service. A special shout out to Jesse, who goes above and beyond for every customer. He is incredibly patient, taking all the time needed to ensure every question is answered and every concern is addressed, making the entire experience completely stress-free. It’s people like Jesse who truly make you appreciate the service. Kudos to this specific location for consistently delivering outstanding customer service!”
“Overall this store was good. Helped us right away and they were able to answer our questions. Unfortunately we had to call customer support to complete the process and that was not as helpful. I'm not sure why stores can't offer the same assistance as the call centers...would be a great customer service upgrade.”
“I have been with MetroPCS for 17 years since they first open in 2007 I have never had a problem they worked with me they fixed every issue good people good company”
“Inside it is nice and open not. Except for the phones on display by the door the phones on display in the middle of the room are off. The prices look to be decent. They don't have the OtterBox phone case. To make up for that they do have 13ft drop protection phone case for $30 for soft shell case $25.”
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“My family and I came in and worked with angel, I’ve never had a bad experience with Verizon and the customer service provided by angel was a good reminder why I always stayed with Verizon. Thankyou Angel for working with me and my family and being able to find a plan that works for us!”