10AM - 7PM
5310 Pacific Hwy E, Fife“I was having some major problems with one of my phones and the gentleman there Jose was very helpful got my phone back on the road showed me some phones for the future that I could buy. Was a good experience”
10AM - 7PM
10929 Canyon Rd E, Puyallup“I can into the store at 6:30pm I would say. Close to their closing time.. I originally came in to pay my bill, go over my next bill and that's it. Then I decided to add a screen protector and phone case. Evan was super professional and didn't rush me. I felt bad because it was past their closing time but Evan made sure I was taken care of. Thank you for your patience!”
“My old phone finally died after 5 good years. I had gone to another location with no help and the workers not listening when I said it was dead and couldn't be charged; told me to go to best buy since they had no inventory of phones i was looking for. But the next day I called this location to make sure they had inventory which they did. Though the phone I was looking for wasn't in stick, Dwyane, helped me pick and set up my new S23 FE. All in all great customer service and no need to keep repeating myself. I'd go back for questions and concerns. This location is hidden in the corner next to a Starbucks and a really good Thai place I was recommended. Thanks again Dwyane, love my new phone and case!”
“Brenna was a great help to me! she was able to help me figure out my phone and she was very professional. This is a great store with a great worker! I will be back if I have anymore issue cause she was a great help!”
“This is the second time I've had my phone repaired by this business. They are wonderful, fair prices, and very fast good quality work. My phone was cracked all over and not even unlocking or restarting for me. I remembered their good service the first time around and brought it there. It was 30 mins to close and they still helped me out. Sadly, I break my phone a lot, but I feel good that I can take it to them next time too.”
10AM - 7PM
311 River Rd #101, Puyallup“This is by far the best customer service I have had with any phone company no matter how complex the problem is. I highly recommend this location. The whole team is on point. You can ask for David, Tyron, Jason or Lauren.”
“Yesterday I came into this store to sign a new contract and get a new phone. I made it all the way to the sales rep taking the phone out of its box, only to find out a scammer opened an account under my name leaving a debit. So it didn't work out in the end. But this review is just to say that I had a really good experience at this store nonetheless, really good staff.”
“Brought my phone to Tacoma store where I purchased it because I couldn't get the camera to focus and they told me to take it to the Federal Way store and even though my warranty was a few days expired they fixed it for free by replacing a defective part. Within a few hours my phone was as good as new!”
“Much better experience than I’ve ever had at Verizon! Topher was very helpful, friendly, knowledgeable and thorough. He spent a lot of time making sure I understood everything and everything was set up and ready to go.”
“This has got to be the beat Cricket store location I have ever seen. The local buns really know to get the party going and are always open to peeing on whatever exciting”
“I came in today and switched from another carrier the guy helped me login to my account and retrieve my account number etc and soon will switching my home internet to them very helpful”
10AM - 8PM
2420 S 320th St, Federal Way“Thankful for Anaiyah for providing excellent service while helping me upgrade my phone from the iPhone 13 to the iPhone 15 Pro Max. Everything went smoothly & quickly while transfer everything over onto my new phone. If you need assistance, she'll help you out and get you situated fast. Thankful for her & the whole store!”
“I have been looking for a phone in a certain color. I called and spoke with Alex. He said he could tuck the one I wanted away. I had some problems with AT&T that day and I walked into Alex’s store already in a bad mood. Alex was an absolute legend. He explained the process, got me the phone I wanted, and lowered my bill.I said this to Alex and I meant it; “you are the only person I will do business with in regards to new phones.” I couldn’t be happier with the experience I received. Thank you, Alex.”
“Very professional. However, I would not recommend the Motorola Moto phones even though they are in the $125 range. Better buy the $8 coverage insurance, then make calls and FedEx it. The Samsung 15 works fine, for $250.”
“Dan, the assistant manager, was super helpful in answering my questions regarding my plan and costs for the new phones we got. He gave us a super awesome deal and actually helped us current date our plan to save some money there. Great conversations and an incredibly kind guy. 10/10 experience.”
“I have been with MetroPCS for 17 years since they first open in 2007 I have never had a problem they worked with me they fixed every issue good people good company”
“We came into the store to have phones changed over. Krystal, Octavio and Alexanderdid a great job transferring our data without any glitches. Requested they be compensated by the company for there great support. My wife and I are thoroughly pleased with both.”
“These guys know what they are talking about!!! If you have ever been to a place and asked for information and it turns out to be bad information, this is not that place. They are knowledgeable, professional and they strive to provide excellent customer service.”
“The manager, Adonis, gave us her full attention & worked hard with us, trying to fix a problem created by Verizon. She was great to work with & very helpful.”
“I lost my phone and needed new phone and sim.The staff at the store was very nice and sympathetic. They resolved all the issues without any delay. They answered all of my questions and were 100% helpful.”
“I visited to upgrade another device on my plan and was helped by David. David was very knowledgeable and helpful as well as very pleasant to speak with. David also made me aware of AT&T services I was unaware of. Again, I highly recommend this location.”
10AM - 7PM
14125 Pacific Ave S Ste B, Tacoma“Great customer service, Van was very helpful and beyond his responsibilities, he answered all my questions and helped me with my phone problems. I will recommend him to anyone.... A+++”
“The staff here were very helpful and patient with my smart watch issue. They were able to fix a problem that the other store couldn’t and phone support couldn’t ! Then they went above and beyond and helped me cancel some unnecessary charges on my account.”
10AM - 7PM
2901 S 38th St Ste D, Tacoma“Excellent customer service. The minute I walked in I was greeted with a big hello how can I help you today. And I explained what I needed, and the clerk walked me through everything turns out we couldn't unlock my account as I had signed on incorrectly too many times and I did not have my phone for 6 months. Did I fail to read the fine print? Yep ”
“Went in to add two lines to an existing plan. I was welcomed by Antonio. I let him know what I was looking for and that I was looking to keep costs low. He showed me some of the free promotional devices. He even gave me a recommendation for a newer device that was not yet on display.He activated and set up the devices. He was very personable and a significant improvement from my last in store MetroPCS experience (at another store).I'll be returning to this location when I decide to upgrade my own device. Thanks Antonio.”
“Honestly an amazing experience, when you need good customer service and good deals ask for Guillermo. It's like talking to a friend who gives you honest opinions and only wants whats best for you.”
“Customer service is outworldly at this place! Specifically Jimmy, Bryan and Curt were incredibly patient, empathetic and fast about fixing my issue, (broke screen on new phone) with great communication. These guys stand behind their work and warranty and I'd trust them for any fix of any gadget in their repertoire, bar none. These guys have my thanks and I recommend them 100%!”
“I had the opportunity to meet the manager Ana, and she is great! easy to talk to and shes always ready to help. this is a small store and I can tell she cares about her customers . So be patient yall. she will treat you with kindness :)”
10AM - 7PM
13414 Meridian E B106, Puyallup“This store was AMAZING!! I came in wanting to bring my family from Verizon, and I was greeted by a lady named Jessica who explained everything to me. Especially how much money I will be saving than I would stay with Verizon. She helped us choose the right phones and even helped set everything up! Thanks Jessica! We will definitely be coming to this store!”
“Exceptional service at Verizon thanks to Keone! He was incredibly knowledgeable, patient, and went above and beyond to ensure I got the perfect plan and device. His professionalism and genuine care made the whole experience smooth and enjoyable. Highly recommend seeking out Keone for all your Verizon needs!”