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11AM - 8PM
10616 Main St, Bellevue
Mobile Phones
“I had an issue with my phone charging port, at first I thought that needed to be replaced, but after checking my phone the lady said that it just needed some cleaning, and it fixed the problem. The lady in there was really nice and helpful ?Definitely coming back in the future. Thanks”
“Excellent store, Jesus (Chewy) was very knowledgeable and tried to help me in every way he could. I walked out with a new phone and headphones for the same price I was paying for just my old phone.”
“Gabriel is super helpful and resolved my SIM card issue in a minute, literally, by providing a replacement card with no charge! Wonderful customer service, recommend to all friends ?”
“I was just in to port my Google Voice number to AT&T. Ashton was unbelievably patient and extremely competent in getting this done and then helping me setup my iPhone the way I wanted. I’m so impressed and pleased. Highly recommend!”
“Contrary to a lot of the other things said about this store, I’ve had nothing but wonderful experiences here. No matter who is working, whether it be Maria, Nyny, or another employee helping out during a time where everyone is short staffed, I am always treated with respect, kindness, and priority! Sometimes there is a wait, which is entirely understandable and not at all the fault of the young ladies trying their hardest at this busy store. I came in for a small tech issue. Only one person was working at the time and she made sure to greet me as soon as I came in, and told me it would be just a little bit before she could get to me as a few people were already waiting. I was happy to wait and browse their products while she took care of the others! I felt welcomed and at home during my time at this store. A little kindness and a lot of patience goes a long way, and I could tell the girl was thankful to have a pleasant interaction as a lot of people were rather rude about things that were clearly not in her control. Keep being you, ladies! You’re doing a wonderful job.”
“Some people in customer service are average,
some are great,
and then there is RICHMOND at the Verizon Factoria store.
RICHMOND is EXCEPTIONAL.
Thank you Richmond for “thinking outside the box” and solving a problem for us that the average people just couldn’t. You deserve a Bonus and a pay increase.
AI will never be as smart as you are.”
“Stopped in the Factorial mall Target Store. Was nice and clean like always. The store was well organized and easy to find what I was looking for. The thing made my visit was older man, (Ron) at check out he was empty and came looking for someone to help at his register. He was very friendly so much so that it made my visit special. Thanks Ron. Thank you Target for hiring him. He is a special employee that if you can copy his work ethic and attitude you will have a gold mine.”
“Rafael is awesome (!)
The other employee called me "my man" and I told him it's offensive but he has never apologized
I was about to give this store a bad rating until I met Rafael...I'm being very honest
There's a bit more I can say about the other employee if the owner wants to know more”
“After dealing with an absolutely horrible experience at the Issaquah location regarding the purchase of a new phone, I came to the Bellevue Square location frustrated and was prepared to leave T-Mobile for another carrier if the issue was unable to be resolved. The whole team at the Bellevue location was incredibly helpful and reassuring. Ashley especially was an INCREDIBLE help, and guided me through the whole process of purchasing my new phone and getting everything set up. She also helped me find a new case, screen protector, protection plan, etc. She was personable and I was so happy with my experience, that I left the store with my attitude towards T-Mobile having done a complete reversal. Ashley and the team at the Bellevue location retained a customer for years to come today. Thank you guys!!”
“I hae a wonderful experience at this store in May 2024, was experiencing a number of minor issues that added together was frustrating. Went in to the store and Loic (hope I'm getting that right man) and Nathan we're not only able to solve my problems but showed me how to ensure they don't recur. These guys were awesome and if I ever have to go in to a T-Mobile branch again I know where I'm going. Five stars. Loic and Nathan deserve raises”
“Hi, I was at Verizon today. I had a problem with calls and the Internet. Specialist Chufan took us in. She was looking for different ways to solve the problem. In the end, she spent 4 hours and still solved everything. She is a very good person and a Verizon worker. If you have any difficulties, I recommend her. Chufan, I thank her very much for the work done!”
“Thank you SO much Alexis! Not only did she help with my sync up device, she fixed my disconnected Comcast email problem. Went to the Comcast/ xfinity store near here and they did nothing.
Excellent customer service from this store, and especially Alexis.”
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“Good experience with iPhone screen repair. Cost is best in the area from when I was shopping around.
My process included calling ahead and putting half the cost as a deposit while they waited for the screen replacement part to come in. Then scheduled a follow-up to drop the phone off in person and the repair itself was done within the hour. Location is great as I simply waited it out at a coffee shop down the street. Lots of other options nearby as well.”