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“Excellent store, Jesus (Chewy) was very knowledgeable and tried to help me in every way he could. I walked out with a new phone and headphones for the same price I was paying for just my old phone.”
“Gabriel is super helpful and resolved my SIM card issue in a minute, literally, by providing a replacement card with no charge! Wonderful customer service, recommend to all friends ?”
“I was just in to port my Google Voice number to AT&T. Ashton was unbelievably patient and extremely competent in getting this done and then helping me setup my iPhone the way I wanted. I’m so impressed and pleased. Highly recommend!”
“Contrary to a lot of the other things said about this store, I’ve had nothing but wonderful experiences here. No matter who is working, whether it be Maria, Nyny, or another employee helping out during a time where everyone is short staffed, I am always treated with respect, kindness, and priority! Sometimes there is a wait, which is entirely understandable and not at all the fault of the young ladies trying their hardest at this busy store. I came in for a small tech issue. Only one person was working at the time and she made sure to greet me as soon as I came in, and told me it would be just a little bit before she could get to me as a few people were already waiting. I was happy to wait and browse their products while she took care of the others! I felt welcomed and at home during my time at this store. A little kindness and a lot of patience goes a long way, and I could tell the girl was thankful to have a pleasant interaction as a lot of people were rather rude about things that were clearly not in her control. Keep being you, ladies! You’re doing a wonderful job.”
“Some people in customer service are average,
some are great,
and then there is RICHMOND at the Verizon Factoria store.
RICHMOND is EXCEPTIONAL.
Thank you Richmond for “thinking outside the box” and solving a problem for us that the average people just couldn’t. You deserve a Bonus and a pay increase.
AI will never be as smart as you are.”
“Great customer service! I brought a luggage with a broken handle and that was not under warranty anymore. they repaired it on the spot by replacing the part at no cost and in 10 min! Kudos to Eric for his customer service”
“This place has all the stuff for most Seattle sports teams and my kids love it. The staff there is cool and not only know their sports stuff but the store inside and out. Made it really easy to find and get the correct Metcalf jerseys for my two boys. I've also returned a couple things and it's super easy. Highly recommend.”
“Rafael is awesome (!)
The other employee called me "my man" and I told him it's offensive but he has never apologized
I was about to give this store a bad rating until I met Rafael...I'm being very honest
There's a bit more I can say about the other employee if the owner wants to know more”
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“Really great service from the team at Jet City - repaired my iphone camera for less money and way faster than it would have taken at the Apple store. I don't hope to have a broken device again but would definitely take it here before going to apple in the future.”