“I received outstanding service from the moment I entered this store. Because I have painful mobility problems at the moment, my sleep expert/handler Solvi went out of his way to make sure I was comfortable when trying out many mattresses. His understanding and command of knowledge of different brands and the attributes of the different levels in each brand simplified the process for me of comparing mattresses. He made the process enjoyable and effortless for me and at no point did I feel pressured to purchase a mattress. With the great selection available in the store, it is no surprise to me that I discovered one that relaxed me to the point that I felt no pain and yet retained the support I need. I felt reassured that I was getting excellent quality for the price and left feeling confident that my new mattress will work very well for me long into the future.”
“The shop has really good mattresses. Our attendant, Stephen was really kind, has superb mastery of his craft and did a very good job at explaining the different mattresses and beds. He's really calm and professional as he does all this.”
“The staff were really helpful in showing us options and listened to what we needed resulting in us finding the best mattress for our needs. Very happy with our experience!”
“I casually stopped by Tempur-Pedic without any big expectations, but Larry's phenomenal customer service truly blew me away. He was incredibly knowledgeable, patient, and went above and beyond to make sure I found exactly what I needed. It's rare to experience this level of care and professionalism. Thank you for making my day Larry.”
“We went here to purchase a new mattress. Antonio and Herb were both very kind and helpful and gave us excellent information. Overall it was a very easy experience.”
“I went shopping here for a latex mattress and really liked the experience there. They have a good assortment of latex and latex hybrids, the prices are fair for the kinds of mattresses they carry, and the woman that works there was very kind and helpful.”
“Dana Kallos worked with me to purchase my new swivel chairs and assisted me in finding the right fabric that would work with my existing sofa. She listened to my requests, was friendly and professional, and the chairs were just perfect. I would highly recommend her and Seldens for their quality products and professional staff.”
“Appreciated Jay A.’s help in picking out some bedding for my family. Really like this company, a bit steeper price but I think you get what you pay for with the attention to non-toxic materials & sustainable business practices.”
“Larissa was amazing, she was able to answer all of our questions and then still tell us more. We recently received our bed as well and the installation Tech was surprised that we new everything about the bed. Saying usually sales people mis a few details. Larissa knew it all and more. She was also very friendly and not pushy at all. Best experience ive had making a large purchase.”
“This Bellevue store deserves more than 5 stars. Based on their expertise, I purchased a very expensive (and beautiful) lift chair. Then it started making grinding noises. As directed by the brochure, I called the manufacturer. Complete run-around. They said to call the corporate office. Also, no help. When I went to the store. William, the manager, listened to my problem, said I shouldn't have to deal with the run-around, and the next day, Gerald delivered a brand new chair to my house. He was both highly professional and friendly. He paid close attention to what had gone wrong with the original chair, then set up the new one exactly the way I wanted it. I cannot recommend the store and the way it is managed strongly enough. If you have back pain or just want very comfortable furniture, they are the best.”
“My husband bought a Klaussner leather recliner 8 years ago and the recliner mechanism broke recently. Greenbaum's was super helpful and had him get in touch with Klaussner. The part was not longer available for the fix so they made a new one for us and sent it to us for installation. Who does this? Most places would just say we are out of luck. Instead, they said the mechanism is guaranteed for life. I don't remember getting this kind of service at Selden's when I had a problem. Anyway, my husband thought this was going to end up in the landfill but instead it works great. The leather was in good shape so he is very happy!”
“Super happy to have a local foam store. I'd been looking for cushions to make a set of custom cushions and the ones online are either of unknown quality or uncut. Very happy with the foams (with batting) that I got. Now that I've found this place, there is a number of projects that I can take on!”
“We went in to buy a mattress for my son (age 11). The saleswoman, Evy, greeted us and asked if she could help. When I said we were buying a mattress for my son, she turned to him and started asking him questions. She showed him mattresses tailored for his desire (soft mattress) and treated him like he was the customer. We bought a mattress and picked it up the next day. Once we unboxed it, placed it on the frame and cut the plastic, it inflated in minutes. The process could not have been easier and my son loves his new mattress. But the best part of the process was Evy. For those of us with kids, we are well aware when salespeople treat them like babies or even ignore them. The fact that she spent extra attention on the true "customer" made this experience all the better.”
“Excellent Experience with Mattress Firm and Liliana!
I recently visited Mattress Firm and purchased a By Sealy Hybrid HD Premium Mattress along with the Signature Adjustable Base, Matt Setup & Haul Away / Adj Base Setup, Signature Total Defense Mattress Protector, Deluxe Cool Stretch Sheet Set, Signature SUB-0°® Triple Cooling Pillow, Deluxe Comfort Cool Pillow and I couldn’t be happier with the entire experience!
From the moment I walked in, **Sleep Expert® Liliana** provided absolutely phenomenal customer service. She was knowledgeable, patient, and genuinely cared about helping me find the perfect mattress to match my comfort and sleep needs. Liliana explained every detail clearly, answered all my questions, and made the entire buying process smooth and enjoyable.
The mattress and adjustable base have completely transformed my sleep. I wake up feeling more rested and supported than ever. I’m beyond satisfied with both the quality of the products and the exceptional service I received.
If you’re looking for a new mattress and want expert guidance from someone who truly goes above and beyond, **ask for Liliana at Mattress Firm**. Highly recommend!
Outstanding Delivery Service by Raul Hernandez Arias and Team!
I had an amazing delivery experience with Raul Hernandez Arias and his team! From start to finish, they were professional, courteous, and incredibly respectful of my home.
Before arriving, Raul called ahead and gave me the exact arrival time, down to the minute and they were on time! That level of punctuality and communication was so impressive and truly appreciated.
What stood out most was their attention to cleanliness and care. Each time they entered and exited my home, they switched their footies to keep everything spotless, such a thoughtful and professional touch that’s rare to see these days.
The setup was quick, efficient, and done with a smile. Raul and his team made sure everything was placed exactly where I wanted it and double-checked that I was completely satisfied before leaving.
This was by far one of the best delivery experiences I’ve ever had. Huge thanks to Raul Hernandez Arias and his crew for their exceptional service and professionalism! Highly recommend!”