I exited the store and took a seat on the outdoor sofa to compose my review, having experienced exceptionally poor treatment from the store's staff. They displayed rudeness and unprofessionalism, and when I raised the issue, they accused me of being impolite.
December 2022
The worst customer service ever! After dear Kate Spade passed away, the design was not the same caliber any more. This year, the customer service at this location is going downhill so much. Just not worth the trouble. Not a single dime out of my pocket any more. They can keep their attitude. I can keep my money.
September 2022
Fantastic service! I was there tonight picking up a purse I had on hold. The sales associate who helped me was kind and patient, as I asked to try on a few different sizes of shoes and dresses. Everyone was kind and lovely - will certainly be back again!