Chown Hardware is a family-owned business known for its wide selection of hardware, including door and cabinet pulls and knobs. Customers appreciate the opportunity to visit the store in person, where they can feel the shape and weight of products, see colors in different lights, and compare items side by side. The staff at Chown are praised for their knowledge and friendly service. Lydia, in particular, is recognized for her gentle and thorough approach, helping customers find options within their budget and providing helpful ideas and information. She makes the shopping experience comfortable and approachable, countering any negative perceptions of the store. The team also excels in customer service beyond sales. Lori Murphy was commended for her assistance in resolving issues with broken hardware, communicating effectively with manufacturers to ensure replacements were sent, and helping customers fix problems easily. Kirsten is noted for her expertise in advising on products and helping customers put together a cohesive look for their homes. She was willing to match online prices, making it easier for local shoppers to support the store. During delivery, staff such as Matt carefully inspected hardware and promptly arranged replacements for items with defects, demonstrating a genuine commitment to customer satisfaction. Overall, Chown Hardware offers a personal touch, expert guidance, and reliable service that sets it apart from online options.
Fantastic selection and a wide variety of door/cabinet hardware! Lydia was excellent and effortlessly explained the various lines in a way that reflected her knowledge and experience.
July 2023
Not impressed with any of it. From the displays to the staff. I'm just going to shop on-line. I can avoid the undertrained and snobby attitudes at a lower price.
May 2020
20 year old house with all matching hardware except for one door... Worked with Carolyn H who was able to identify it for me in 24 hours, absolutely amazing! They really are as good as they say! Thx!
