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“I stopped by unexpectedly, and Hector was most gracious in setting my phone back up. Especially he hooked me up to email. He also checked my screen protector and advised me how to replace it. First class service!”
“I went in with a broken phone looking to upgrade and Jake was incredibly helpful and knowledgeable. He was able to take care of everything and he really made the whole experience a pleasant one. Thanks Jake!”
“Kirsten was really great helping me go over options to get a new phone upgrade, she looked up different things to see what we could change to save on my husband and I’s account. She was very polite & sweet,Thanks Kirsten!”
“Eluxus at The Wireless Zone on Warwick Blvd in Newport News is the most helpful person I've ever met in any Verizon store ever. She made no commissions on a sale, but was rather helping me with an Asurion claim. This required a lot of her time for which she was not going to be extra compensated, but remained polite, helpful, and a complete prossional with the representative on the phone, me, and with the other customers who came into the store. Eluxus sets the bar for all customer service representatives. Thank you.”
“Recent visit to this store deserves more than 5 stars with The young man present, Duane did a phenomenal job resolving an issue that had been on going for several months.”
“Just wanted to post a quick thank you to Ron and his coworkers at T-Mobile. My family stopped in with a complicated list of questions, and Ron took excellent care of us. He was the utmost professional - calm, patient, and capable. My family speaks English as a second language which sometimes leads to misunderstandings - no such issues working with Ron. He was understanding, caring, and had a great sense of humor. It was a pleasure working with him, and we sincerely hope he is getting the recognition he deserves from upper management. Thank you, Ron!”
“The stores owner was so kind and patient. He went above, beyond and over the moon for me. I was in a jam with my phone and he solved it. Just wonderful customer service.”
“I wish they set the phone up for you before you leave the store but other than that I had a decent experience. The store is clean and organized. And the staff is kind.”
“Thank T Moble for protecting our phone account and sending phone alerts for authentication , Representative Jevon was cordial and took care of all my concerns keep up the Impeccable work !”
“Josh provided the best service I have ever experienced in a Verizon store! He thoroughly and professionally navigated through the issues I was having and the setup of my newly purchased phone. He was patient and addressed all of my questions. Josh even managed to assist and redirect a few other customers who saw him providing such great service and attempted to cut the line. Most Verizon stores leave a lot to be desired. I know because I drive right past the one that's closest to me in Williamsburg to get to this one in Newport News. The managerial team needs to have Josh lead the training program on providing customer service, seriously! Moreover, be sure to give him a raise and a great bonus. Five on-time experts committed to mediocrity and moving at a snail's pace are no match for one competent, gregarious, polite, professional Josh! Do the math, Verizon.”
“I had issues with my DVR player so I called customer service and the first person was rude so I hung up and got this really nice lady that help me and she said I need a new box's so I get in my car and go get my new DVR which I was approved for a upgrade which was nice but she gave me the wrong remote so I called and the customer service again the lady told me that I had the wrong remote then the next morning I went to get the right one then I came home to program all my TV shows all over again I'm saying all this to say I like this box's better”
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“Jon was excellent to deal with, very helpful but my new S23FE I bought direct from Samsung has been nothing but frustrating. Two days, three trips to the store, and I'm still having issues and traveling for ten days. Five stars to Jon, two for the 23.”