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“Mrs. J was so knowledgeable about all of the rings and settings including all options. My Wife was very pleased with her purchase. Thank you to Mrs. J she is the best you got!”
“I came into the store not knowing what to look for and no experience or knowledge of diamonds or what kind of wedding band/engagement ring to look for. Marissa was the absolute best with her customer service and knowledge of the diamonds and she let me try on any and everything I wanted to experience. I was happy with everything, took pictures and jotted as much detail as possible so that I could share with my boyfriend. The very next day, me and my soon to be fiancé unbeknownst to me came back to the store to look at mine and his picks. Chris was a pleasure to meet and he was great with helping us finalize everything. As Chris and my boyfriend were finalizing the coinage business, I was looking at rings and chatting with my sister on the phone. I thought my boyfriend was coming back to sit down to talk about the rings and something made me turn around and there he was on one knee with the ring in hand proposing. Chris was a wonderful photographer. Thank you Marissa and Chris for making this a special memory I will never forget.
Thank you
Mr. & Mrs. Metcalf ❤️”
“The guys here at the vault are super nice and helpful. Good deals no low balling I definitely recommend coming here if you wanna pawn or even buy something they have almost anything you need. I dealt with Martin and he was the best !”
“Omg !!! The amount of patience these ladies had with me, jeezus , what a blessing. I guess this is why women don’t pick out rings because we are hella picky but the sales reps here were extremely awesome and so caring. Took care of my order and were super helpful with knowledge of the settings and diamond sizes. Thank you. Truly recommend coming here.”
“Great service. Everyone is so friendly and so nice as soon as I walk in the door. They are not pushy like a car salesman. The employees help you right away. Today I went in to sell some gold and pick up watches I had batteries changed in. Rezza was fantastic as usual. I feel I got a great price and was paid right away. Rezza is the just best. Last summer I had hurt my knuckles and my rings were stuck on. I tried everything with no luck. They cut them off and Rezza resized them for me perfectly!Thank you everyone,Lisa Sweeney”
“My fiancé and I went here today and this was the best experience we’ve had searching for a wedding band. Katy helped us through this process and definitely recommend her! They have the best selection of bands we’ve seen. We will 100% come back to work with Katy for future purchases.Thank you Katy for helping us find our perfect bands!”
“Jill and alexandra helped me as a first time shopper discover the benefits of being a long term zales customer im so appreciative of all the information obtained for future purchases ❤️”
“Excellent service. I've gone to other watch repair shops and they were unable to remove the back of my watch to replace the battery. It was not an issue here, and my watch was ready for pickup with 2 hours. $12 battery replacement, worth it.”
“One of the finest pawn shops I've ever been in. A great selection and variety of products to choose from and the people that work there and are very kind and can get you the best deal. Sydney was very helpful the time that I was there. Will be visiting again soon!”
“I've worked here for the past year and some change. Has great music playing, loads of t-shirts, anime merch, glassware, accessories, and "self care tools" if you know what I mean. Tons of body jewelry. If you have questions, just let the people know and they can help you!”
“One of the best places if you need a pawn loan, good pricing no undercutting and great staff. If you need extra time to pay they will accommodate. Just ask for Mike. Always a pleasure doing business with them.”
“Mon and Melissa helped me after Christmas. They even helped me regarding other good sales in the area like clothing . They recommended White House Black Market cause they were having a great sale on jeans, leggings, Jean jackets, and more. Brighton has always had quality items at a reasonable price.”
“My sister and i were shopping and weren’t planning to get much but ending up doing a huge purchase. Tonya & Marzana provided such excellent customer service, we didn’t even realize the store had closed and they were so patient & helpful. They were awesome to work with. Definitely my favorite pandora in the DMV! I’ll definitely be stopping by again looking for these two lovely ladies!”
“Cameron is a great Help! I had seen him at the manassas location and he was great help then with some earring and seeing him today definitely made us want to get some more earrings!! He’s such a kind soul and I love that he’s actually able to talk to us. He has been the only reason I actually trust this store now”
“This is a compliment for Kim at the Potomac Mills location.My Movado watch that I purchased a few years back from this location had kinks in the links that I could not get out. I took it to the store to see if they could do anything to fix it. Kim and the staff worked on fixing my watch but it was not entirely working. They all worked really hard on it and the staff was friendly while I waited and showed me watches while I waited. When they determined that it was not entirely fixable, Kim shared some options with me and showed genuine concern for my dilemma with the watch, which is my favorite watch! I purchased two matching watches for my significant other and I as a gift a few years ago. Kim offered to swap out my watch for the same watch and that was an option I was not expecting. This was a great option for me because the other watch I had purchased was not having the same issue I was experiencing, so I went with it.I'm not sure if Kim is the manager of the store or not, but either way, Kim provided excellent customer service and represented the brand and team very well. Thank you Kim and the staff at Potomac Mills!Sincerely,A happy customer”
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“This is an exceptional jewelry store. Very organized and the staff were very welcoming. The goldsmith Eric was very generous and took his time to explain the type of repair I needed for my diamond cross pendant and also replaced a pave diamond on my wife’s wedding ring. The turn around was extremely fast. My pendant was ready the next day and my wife’s ring was repaired with in an hour. Both items were returned highly polished with diamonds securely fastened at no extra charge.”