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“Mo was excellent, very good customer service skills, polite, knowledgeable, friendly and if she said she would call you back. She did so in a timely manner. Mo has what it takes to get the job done.”
“Ms. Charis Bennett very knowledgeable caring takes pride in explaining other accounts and benefits way to go keep up the great work. I love the atmosphere and her warm welcoming.”
“Erin helped out big time with choosing my next Chase credit card. Additionally, he got me the better in-house perks over the online Chase deals being offered. Make sure to come in and talk before making that decision online.”
9AM - 2PM
6225 Brandon Ave Suite 140, Springfield
Banks
“I had such a great experience while I visited this firm. Some back story, I had gone to a different navy federal to apply for a credit card. Later, I found out that I was denied due to human error and some information of mine was terribly wrong in my application. I went in to the Springfield site on 22 May confused and upset as to why I was rejected. I met with Sue Benhusen who noticed the mistake and helped me understand what had gone wrong with my application. After finding the mistakes, Ms. Benhusen informed that she could fix it. I walked in to the building upset but left happy with my original request approved and one step closer to saving money and improving my credit. Job well done!”
9AM - 12PM
7205 Commerce St, Springfield
Banks
“I have started coming to this branch after the total collapse and disarray of the west Springfield branch. Everyone at this branch has been extremely professional and helpful”
“I have banked with true energy Federal Credit Union for over 12 years now and I would never go anywhere else to start with the call center is phenomenal all the girls Veronica Charlotte Juliana and Tania are patient courteous smart and extremely helpful I've also had the pleasure of dealing with the branch manager who was one of the most knowledgeable people I've ever met in banking they're really there to help I needed a car loan once to get to and from work and my credit wasn't the best but they believed in me and took a chance and because of that I am where I am today I might also add that I moved to Florida 3 years ago but I still bank with true energy Federal Credit Union I am a customer of theirs for life”
“Had some critical last minute banking needs that needed to be met before the holiday, I was very lucky that I had gotten to meet and work with Maria, she was incredibly helpful, and super sweet. She had stayed a whole 30 some minutes with me after closing time just to help me. Thank you, and Happy Holiday’s AFCU.”
“What a fantastic branch. I needed to cash a “bunch” of savings bonds. They had one teller and could have sent me packing. They didn’t, instead they cashed as many as time permitted and then the branch manager called another branch who had more capacity. She scheduled a time for me at this bank and I was able to complete all my transactions. I can’t imagine better customer service than this. This team is awesome!”
“This is my preferred local banking. This is a community based bank which is part of their service value. They staff and management is more than accommodating to their customers. Unlike "big banks" they know and care about customer needs and will work with you individually. And, when it comes to small business? You can't find a better business. They will invest in your business as a partner. This is true in their checking, savings, financial concerns personally or as a business. Personally, I go to the Springfield branch. The management there is awesome. And, as a customer, they provide additional services that other banks don't. And, they have multilingual staff which is a plus. I trust their leadership and management to guide us through current times.”
“Just want to thank Zamir Saiyed for his help, guidance and assistance with my banking needs. Zamir goes out of his way to advocate for me with my finances and investments. I highly recommend working with Zamir for your banking needs. He is very client oriented and attentive to the needs of his clients.”
9AM - 12PM
7830 Backlick Rd, Springfield
Banks
“This is a great UB branch, top notch customer service. The new manager "Sue" is so professional and knowledgeable, she made the visit so productive and easy. Thank you Sue!”
“Great job guys. I was not there customer but they took care of our PPP loan when WelksFargo excuses to help us. Hats off to Mansoor Bhatti and his team at MANASSAS location for assisting us throughout entire process. It was smooth and very professional. Thanks guys. I will personally be your customer. I highly recommend small community banks to everyone rather these big bank who only care for their elite and bigger clients. Thank you team at MANASSAS Virginia location and the entire Atlantic Union Bank. ????”
9:00 AM - 2:00 PM
6315 Backlick Rd, Springfield
Banks
“Customer Service is fantastic at this branch! Ms. Ledis Gares was on her way out trying to make her to a family trip that had been scheduled a few weeks earlier but when she saw that she was the only one with the knowledge and power to finalize an important transaction for me, she quickly took over and helped me! I was afraid I was going to have to come back to the bank as this was a day, I had taken off from work to get things done, so I was extremely pleased to see that Ms. Gares put customers first. It is not easy to do banking anymore with all this apps and automated services, so it is great to experience that this BOA's branch is always open and available for business. Very satisfying!”
“Just want to thank Zamir Saiyed for his help, guidance and assistance with my banking needs. Zamir goes out of his way to advocate for me with my finances and investments. I highly recommend working with Zamir for your banking needs. He is very client oriented and attentive to the needs of his clients.”
“I had the wonderful experience to be assisted by Chloe N. Pham she was outstanding person who provided me exceptional service. Im sure that with her warm and friendly demeanor, Chloe immediately puts customers at ease. She possesses extensive knowledge in banking and effortlessly explains complex concepts. Chloe's attention to detail is remarkable, and she goes above and beyond to ensure accurate and thorough assistance. Her dedication to exceptional customer service and proactive nature make her a trusted professional. I highly recommend Chloe for all banking needs, as she consistently exceeds expectations and provides a remarkable experience.Thanks Chloe for helping me!”
“I had the pleasure of working with Whitley , her customer service was incredible. From the moment I walked in the branch Whitley made sure all my inquiries were attended too in a professional and timely manner. I was absolutely floored by her attentiveness and determination working with me. I also dealt with a teller who worked with the drive through but had time to squeeze me in for my first bank deposit. I cant remember his name but I do remember he was from New York and kept me laughing and smiling my whole experience. I hope the owner or manager see this and gets to feel proud of her employers. Keep up the great customer service, with everything opening back up , we need kindness and warm smiles in each establishment.”
Open 24 hours
8332 Old Keene Mill Rd, Springfield
Banks
“Great experience at customer oriented branch. Stephen was gracious and accommodating to my request for a new debit card 4 minutes before close. He convinced me that it really wasn't a problem though I know how I would have felt in the reverse situation. His professional demeanor validated my decision to make this branch my primary banking facility.”
9AM - 12PM
6216 Rolling Rd, Springfield
Banks
“Well, the SunTrust bank that I used before was the one at Richmond highway. They were fantastic, but after I relocate to another area I just started going to different branches, random, nearest to were I pass by. Then for some reason I started using the west Springfield branch. The customer service is awful. Some but not all service providers over there does not even represent SunTrust. It looks like the bank is not doing well (quite) and you can guess that those people are the main reason for it. But after I met Monica, the manager, things got better. She really knows what to do and how to treat people. She is the main reason why I gave five stars for this branch. Trust me, i dont want to mention names but some employees there even dont know what they are doing. I had the opportunity to get help from two of the employees and came out to be a disaster. One even asked for my phone number since she cant figure out what to do and said she will call me back once she figure out something and wants me to go and come back when she call me, wooow. That's when the manager came to the rescue. Man, she is good. Long story short, I can describe in detail if someone from SunTrust has a concern about what happened or to what I observed. This woman though needs an appreciation. Thank you Monica.”
“Very convenient bank, rarely is there a line to wait in because they are very quick at helping customers. They remember your name and make an effort to create small talk. Been using them for years and will continue to!”
Open 24 hours
8900 Burke Lake Road, Springfield
Banks
“Very convenient bank, rarely is there a line to wait in because they are very quick at helping customers. They remember your name and make an effort to create small talk. Been using them for years and will continue to!”
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“My morning with Miss Jisook Anderson was extremely fruitful.
My expectations were exceeded in every way I would recommend her for her knowledge and smile.
Thank you Miss Anderson”