Navy Federal Credit Union is a well-liked bank known for its friendly and informed staff. Customers appreciate the quick and easy deposit process, free notary service, and clean, pleasant environment. The location near Lynnhaven Mall is convenient. Members value the attentive service and prompt alerts for questionable transactions. However, some wish to speak directly to a branch representative instead of being directed to customer service. Overall, it is considered a reliable bank with great rates for loans and a positive experience for long-term customers.
I would like to thank the Branch Manager and Emily for resolving an ongoing issue with a balance transfer. It is good to know that there are people who are willing to do their best and go the extra mile for their customers. Thanks so much again for all your help.
October 2025
Always in&oute. The Bank Teller's are so sweet
April 2025
Excellent customer service and efficient processing of requests and transactions
