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“I make frequent visits to the HTB in Vinton, VA and have always received excellent service. The staff are friendly, polite and very efficient. I have never had any complaints in the several years I have been a customer!”
“Caleb took part in my application for a second car loan from Member One and he did amazing! I have never had such a positive banking experience and he was incredibly educational when it came to the terms and explanation of my loan agreement. I felt understood and very appreciated as a customer, he was very kind and yet entirely professional. I hope I get to see Caleb again!”
“I love my bank!! I have been with them since 2013 and never had any issues with it. The employees are all nice, friendly, warm, cheerful and welcoming. Though they don't know me by name after all these years, which would be nice to hear when I come in ("hello Ms. Huffman how are you today "), I am glad to be a member!”
“Sam is the man! I came to him with questions and he was very quick to respond. His customer service is exceptional. He was very detailed, professional, specific and honest. He went above and beyond to deliver the answers to the questions I had. I am so excited to switch to First Citizen due to the customer service I received from Sam. He is a banker I know I can trust.”
“I have been banking with this branch for a couple of years. I have nothing but good things to say about them and BoB in general. Paula and her staff are a great asset to our community!!”
“Sarah Welfare at Truist in Vinton really helped our small non-profit organization sort through a messy puzzle of overlapping authorizations... she figured it and us out! Thank you Sarah.”
“The tellers are the nicest people you’ll ever meet. They know so many customers by name and what they need to have done. They get to know you on a personal level and actually genuinely care. Best bank and best branch of all!!!”
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“Vinton virginia branch the staff are very professional , they make me feel like im appreciated , no matter who helps me with my transaction under that roof i get the same feeling of respect and professional care...If i lived 50 miles away i would drive past any of the atlantic banks to get to the vinton branch....such a well organized proffessional group its so hard to find that level of customer appreciation...”