“Tanya was so helpful! I was getting pre-approved for a car loan and she helped me with any questions I had. The process was easy and hassle free thanks to her. I would definitely recommend the oak grove location.”
“I have been a member at Blue Eagle Credit Union for 6 years and they never cease to amaze me. I was contacted by a member advisor by the name of Melissa Thomas the other day about potentially bringing some of my other loans to Blue Eagle in hopes of getting better rates and she did just that!! She got me some awesome rates and was able to cut the terms down so that I could pay the loans off quicker. She was so friendly and made the whole processor super easy. I am beyond thankful that she reached out to help me and I will definitely look to her for any help I may need in the future!”
“I know great customer service when I see it since I have had nearly 30 years experience working at a large bank. Blue Eagle does it right. They stick to the basics, use technology that does not overwhelm and offer great rates on investments. I would not hesitate to recommend Blue Eagle Credit Union to anyone looking for simple, easy financial services.”
“We got excellent customer service from Larry Jones in setting up our new accounts. He went out of his way to give us a great experience geared to our specific needs. Great bank and stellar employee.”
10AM - 2PM
5350 Clearbrook Village Ln, Roanoke
Banks
“Great bank!! The Branch Manager, Racheal was so wonderful with helping me open my checking account. She opened my account, helped me set up my online banking, and helped me set up my direct deposit with my employer in less than 20 minutes. Highly recommend this bank! I got my permanent debit card the same day, no other bank has ever done that for me.”
“I needed something from my father and its personal but, they are very protective of personal information and very professional about it. I love this branch over any other I've visited! Thank you, even though I'm the daughter who is very close to taking over what needs to be done for my daddy, they did an amazing job, not good for me, but protecting my daddy, that's what im thankful for!”
“This was the quickest and one of the best loan processes we have ever done. He was quick to answer any questions we had regarding the loan. I would definitely recommend Jack to my friends.”
Closed
3562 Electric Rd, Roanoke
Banks
“Have had a great experience anytime I have worked with KYLIE HARVELL. She is very personable, honest, and helpful. I would recommend using her for any of your home loan needs. New purchase, refinance, or anything else just give her a call!”
“Katie helped me secure an auto loan with ease. She was very patient with me, as I had a lot of questions and was back and forth with a dealer. Once a deal was made, it was just a few easy steps to put the loan into place and get my new vehicle. Very responsive, and very precise with information I needed to get her. Will certainly continue to come back.”
“The bank manager, Victoria, was an absolute pleasure to do business with. I needed to close my account, and she walked me through everything with the utmost respect. The service at this branch, for me, has always been awesome. These guys rock!!”
“ðŸ¦Best Bank Branch! Keep up the great work! 🇺🇸 Coach Z - Veteran owned B2B completely satisfied client. ☆☆☆☆☆”
“The staff are always so friendly and willing to help. I have been banking there for years and love this branch! Go see them sometime and they will treat you with love! Tell them carmen sent you.”
“Angie has to be one of the most knowledgeable people with a keen sense of understanding her clients. We have worked for three years trying to find our home at SML. Patiently she worked with us as we navigated the market through Covid years. Always being there, answering questions and giving us advice on the mortgage market as it transformed. She came highly recommended and I truly understand why. Thank you for being you! We have found our dream home at 68 years old! Never too late.”
“Before I even walked in there was a guy sitting outside who was trying to come up to my car and knock on the window so I had to pretend to be on the phone and he walked away. Then when I got out of the car to walk into the bank this guy was yelling at me across the street and started walking towards me so I ran into the bank real quick to get the money that I needed. Every single person in there was so helpful in helping me get a security guard that could walk me back to my car since I was going to have cash.. they were just so friendly and understanding and didn't make me feel stupid for being overly cautious. ❤️”
“People are very kind and helpful. Except for Beth. She talks to you like you are bothering her. When explaining something to me she seemed aggravated because I didn't understand everything the first time and I wanted to review for me to understand better. People please understand if someone does not deal with it on a regular basis be patient and kind while explaining. And this is our hard earned money we are dealing with. Thank you.”
“It's my personal bank although I have moved to Martinsville Va. I'm still with this bank they are always so nice and helpful love them it's the best bank”
“I'm really surprised at the negative reviews. I've never had any issues at all and they make everything so convenient. The only employees I've ever spoke to there were friendly and helpful. Maybe things have just really improved since some of these reviews?”
9AM - 1PM
1611 Hershberger Rd NW, Roanoke
Banks
“One of the slowest drive throughs I've ever experienced. If you value your time at all bank somewhere else. I know I will be.Edit: They actually posted a sign to direct people to certain lanes to speed up the process. Kudos. Have some stars!”
“Been with this location for going on 12 years and I love the fact they know my name when I stop by. Tammie is wonderful and I look forward to seeing her every time I stop in.”
“This is the best, Carter Bank and trust branch in the Roanoke Valley the best customer service did the best personal relationship that I’ve been doing business with for five years all the rest of the banks act like I’m a new guy on the block and my money means nothing. These guys really take care of me here at home. This is my home bank. Special shout out to Lori, Ryan and Dana.”
“I have banked here since it was Valley Bank through until now. Jacob and the rest of the staff at the Bonsack branch are top notch and go above and beyond for every customer. I’ve never had a better experience with any bank.”
“This branch is AMAZING. Andrea really does everything she can to help and make all processes as smooth as possible. The tellers are always friendly and happy to help. Ive been a member since 2018 and I can honestly say moving to Freedom first was the best banking decision I have ever made.”
“The branch manager, Jessica Bean, was wonderful and helped my family with closing and reopening accounts after someone had gained unapproved access to our accounts. She was friendly, helpful, and informative. She stayed well after 5 o clock on a Friday evening in order to help us resolve the issue. Thank you Jessica! All of the bank employees were kind and considerate throughout the process as well!”
“I’ve been banking here for several years. Lisa is friendly, professional, and will take care of all your banking needs and questions! The location is conveniently located downtown, right across from the post office. Street parking is available (1 hour free).”
“I came in to get a document notarized and solve some issues with my account. I was thankful to work with Crystal who was able to help with the document and resolve all of the problems in one go. She was very helpful and kind to my fiancee and I. I'm glad to live near this branch as a Wells Fargo customer, my experiences are always excellent and I'm thankful for their kind and resourceful staff.”
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“After an auto accident I was in a bit of a crunch for a replacement vehicle. I called & spoke with Angela. She was FANTASTIC! Her customer service was above & beyond. She guided me through a simple easy process & within hours I had been pre-approved so I could car shop. When I found what I wanted she again stepped up & made every step a simple & easy process. Angela was nice, efficient and absolutely all about customer service.”