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“They spent considerable time diagnosing some problems that turned out to be unfixable. When I offered to pay them for their time, they declined to charge me. I will certainly use them the next time I have an issue.”
“Went there looking for a pre built desktop. The staff was really amazing, answered all my questions and gave me recommendations on why I should change some things in the config I was looking for. I ended up buying a computer meeting perfectly my needs. Thanks for your patience regarding my questions and the great service ! (keyboard and mouse also coming from the same Microcenter)”
“I finally have a working laptop! TCS did the work quickly and professionally, checked in with me every step of the way, and even found a new, properly fitting power adapter.Cannot recommend these guys enough. They’re always friendly and helpful and are super attentive to customers.Time for me to bring my *other* laptop in.”
“I fully believe that IT service level is based upon the individual engineer/consultants you work with from the company. At Nortec, I've been fortunate to have worked with a few wonderful engineers/consultants who I consider to be a part of our team. Being a small organization, having an engineer/consultant who knows us, who can manage our IT projects and address our issues as though they worked within our own organization, is priceless.”
“A wonderful shop for all manner of repair and help with both hardware and software! The team is knowledgeable and fast, and happy to stay and help instruct and train as well as fix the immediate issue. Also affordable prices and well-stocked for almost anything you'll need.”
“I bought my gaming monitor at this location and received excellent service. The staff were always eager to help and technically knowledgeable. There was a wide variety of monitors to test, view, interact with, and touch, something I rarely found in other Best Buy locations, which typically had only 3 or 4 monitors on display. Here, there were at least 20 or more. I highly recommend a visit!”
“I built me a computer few years ago for the first time and just recently I decided to upgrade some parts of course in my area the only store that carries stuff like that is Best Buy but what I needed they hardly have anything in stock. Yea I could have order stuff from the website but I didn't want too so I came across micro center on social media or whatever and found this location. The bad thing is that it was total of 6hrs+ because it's about 3hrs from my house one way so I really hope they build another store close to me. So I'm giving this store 5 stars since that's the max I would give more if I could because they have everything you need to build a pc and the staff was very helpful and friendly unlike Best Buy. If I need any other parts or whatever I know where to go”
“I had a great experience with Aidan! He's very well verse & knowledgeable when it came to making a decision purchasing a new television. I highly recommend Aidan when it comes to purchasing a new television! Thanks again Aidan.”
“I didn't know which I pad to get and the staff was very passionate in educating me on which I pad was the best for me. I am very grateful for the staff and how easy the process is!”
“I had a laptop that was used mostly for school. I stopped using it after graduating with my undergraduate degree. Problems include cleaning (keyboard and mouse), processing performance, sound card issue, and charger cable (not functioning properly).At first I was skeptical. After receiving their service, I can say it is acceptable. My mouse cursor on my laptop is now functional. Keyboard can click better albeit some keyboard function issues. My aux/jack port was a problem and not my sound card from what they diagnosed. Cord charger was not repairable.My hard drive was replaced and updated to Windows 10. My data content including photos and documents were transferred. They even gave me my old hard drive when I asked for it.Communication was mildly difficult because of a language barrier, but they were able to speak, communicate, and reciprocate in English well. I’m not a tech guy, but I did want a list of diagnoses for my computer. I got it at the end of my receipt as I stated earlier.The speedy repair was within 3-4 days (including the weekends).”
11AM - 6PM
11937 Market St, Reston
Computers
“The people inside the store are very good. I had a trade in to complete and it was much easier at this location. It's very easy to complete the verification process and it's almost instantaneous. Always loved shopping here, as the atmosphere very festive.Apart from the quirky security guard who kept giving me the weirdest stares and watching me from different angles, everything seemed alright here.I am ok with him being gay, but they should not checkout customers like that who are not.”
“I had an issue with my trucks car audio. After a few bumps getting in touch with the store ( Best Buy corporate please allow direct calls back into the store) James The GM took awesome care of me and my truck. Thx!”
“Outstanding experience. Raj helped us and solved the issue.He was knowledgeable, personable and answered all our questions.There were many employees and we had no wait.Highly recommend this store.”
11AM - 7PM
5799 VA-7, Falls Church
Computers
“We are designing a new construction home and needed to select kitchen appliances. After a few late nights sweating over the upsides and downsides of wall ovens I would have preferred to do ANYTHING with my Saturday except visit ANOTHER appliance store! We sat down for an appointment with Michael Cronauer who is a VIRTUOSO at kitchens! Voila! Everything is bundled and backed by a corporation that we know. This experience was easy, thorough and understandable. We got the kitchen and audio-video-home theater, and laundry room settled in one visit! I am super happy with this experience, and highly recommend!”
“Congratulations Christopher! Your excellent customer service and patience are greatly appreciated. Even though I have difficulties with Spanish, your kindness made the experience very pleasant. Thank you for your help with the purchase of 3 cell phones and for serving a family of 10 people!Congratulations Cristobal! Your excellent customer service and patience are truly appreciated. Even though I struggle with Spanish, your kindness made the experience enjoyable. Thank you for your help with purchasing 3 cell phones and for accommodating a family of 10 people!”
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“Most electronic stores and online stores carry almost all similar products. What makes then a store different is the customer care and experience, I believe. In my visits to the store, Manager Mike has always been helpful, listens carefully and offers all the support he could. Also thanks to Cruz - an associate.
I rank the store 5 stars primarily because of Mike. Well done and Thank You, Mike.”