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“Was very much pleased with the service I got at this branch. The relationship banker Shabnam patiently and kindly guided me through the whole process, answered all my questions and helped me make an informed decision about the accounts that I wanted to open. With her exceptional service, she raised the bar for me in the customer service I would expect in banks and other institutions.”
“Phenomenal communication with us and our realtor from start to finish. I’m greatly appreciative that they were able to beat the rates of the lender I was originally going to work with too. I went into the homebuying process expecting to pay a lot more in closing costs than what I ended up paying. We closed on time and it was an incredibly smooth process. Thank you Alex & Andre!”
“Michael Lee did an outstanding job helping me secure my mortgage loan through Federal Savings Bank. His dedication, professionalism, and attention to detail truly made a difference throughout the entire loan process. His expertise and guidance were invaluable as he navigated me through each step, ensuring that I had a clear understanding of the process and the options available to me. His timely responses to my questions and concerns put my mind at ease, and I always felt confident that I was in capable hands. Closing the loan smoothly and efficiently was a testament to his hard work and commitment to his clients. I highly recommend Michael Lee to anyone in need of a mortgage loan officer.”
“Old Dominion is the real deal when it comes to banking! Their service is so money, they'll have you feeling like a million bucks from the moment you walk in. With their financial expertise, they'll help you make deposits that are worth their weight in gold. Need advice? They're like financial wizards, turning your financial questions into profitable potions. Plus, their community involvement is like compound interest – it just keeps growing! So, if you're tired of banks that nickel and dime you, head to Old Dominion Bank where every transaction is a bull market of fun!”
“Went in with a question about my account and the bank teller was very friendly and very helpful. They were able to help me with my question and walk me through process I needed to get the most out of my banking.”
“This is an excellent branch. Not so easy to find but the tellers & branch sales Rep make it a pleasant experience. Friendly, kind. quick, and efficient. They never rush you. I've got to give a big shout out to Rogelio Olvera, the Sales Rep, he went above & beyond for me. He was also very patient when dealing with my personality. Thank you Rogelio for your kindness. I will definitely recommend & continue using this particular branch.”
“I called yesterday for some information. Sherif was very helpful, and even informed me that I qualified to get my maintance fee removed. Today Sabahat helped me remove the fee. She was also very helpful and friendly. Great customer service from them both!”
“I have been banking at Burke & Herbert for many years. I not only love the fact they are the oldest bank in Virginia, but the service I receive from the Vienna branch is outstanding. Without a doubt Mrs Lee and manager Dan Adamson are a tremendous team and I’m very appreciative of them taking care of me in all my banking needs. I highly recommend this branch. Business owner, Tom Brice”
“I had a fantastic experience at the Bank of America financial center in Tyson, VA. Gjergji Kavaja was extremely professional and efficiently handled my issue. I was impressed by the excellent service and effective problem-solving. I highly recommend this branch for their outstanding customer service.”
“Excellent service from Ms. Zanjani at this location. She provided exceptional support and made my banking experience very smooth as I needed to open new accounts on a Saturday right before the store was closing.”
“The most accommodating, professional, proficient bank in these United States. I have never encountered a bank that totally helps as well as understands their customers.Hanan M. Hashash is the best personal banker iever met ! Excellent customer servicevery friendly and I’ve got the best banking experience.”
“** Champions of customer service work here ** I came in the branch yesterday, aggravated and with bad attitude, due to some unforeseen challenges sending earnest money for a large purchase. Fatima and the staff/management did what they could to rectify the situation I had gotten myself into, and also educated me on my accounts, the do’s & don’ts of each, etc. Ultimately they helped me solve my problem and my day got better. This is my favorite BOA branch in the entire area”
“Needed to make some major account changes for my elderly father.Had the great pleasure of meeting and working with Juan Saravia & Todd Holden! They were both very professional and knowledgeable! I also decided to open an account! Thanks to Juan & Todd and the NW Team!”
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“I am a small business owner and have been a client of this bank for 3 years now. No matter how much trouble I'm in, the first citizens team always comes through for me. Mike Freeman and Tony Lobianco have always worked tirelessly on my account, and I have complete trust in them to help any of my needs. I didn't think it's possible to have such great service from your bank. The whole team at first citizens is wonderful. Keep it up!”