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7:45AM - 7:15PM
7650 Williamson Rd, Roanoke
Hardware Stores
“When u need bolts nuts screws nails...ect.. couplers pea traps so fourth an such go to back Wall start searching spread the rows out and the rows and rows and slide over and rows I was sweaty lol and still had to yell for service to get coupler I needed and pea trap. I laughed and laughed at my trip to Northwest Ace Hardware .......it was a experience...but the 2 younger guys helped me and I had to Smile they kept their cool...”
“Looking for odd plumbing parts for hot water radiator and boiler system.2 local plumbing Warehouses didn't carry parts. One was out of stock and didn't receive any more as promised when ordered.Went to NW Hardware on Williamson Road, and found what I needed on shelf & had pipes cut to fit. Great customer service and courteous employees. Good Job!!This is the store my Grandfathers & Father shopped. Well managed to this day..”
“Hands down the best customer service you could ask for ... after living and traveling around the world, it's hard to impress my husband but this store, specifically Paul, has certainly done just that! An extremely knowledgeable staff that greet you with a smile and welcome questions about projects and both new/old hobbies. We can't wait to go back and see what new tools and tricks they have next.”
“A great place to shop. Has much of the same items as the other big name shops and a few specialty things that you can't find other places. I was looking at all the local Home Improvement stores for manure for my garden, and this was the only location that had it. I was reasonably priced at $4. Definitely recommend.”
“Today was get a free gift no purchase necessary as a member day. I got a set of all in one screw drivers. Parking is ample. It's in a shared lot with a church so watch the way the traffic flows. The store itself is very well organized and easy to find things. The staff is super friendly and helpful. The only thing I have an issue with is when they solicit people to sign up for the membership and then take the information while there's a long line. They do this with everyone who isn't a member so you're listening to the same thing over and over and that adds on several minutes to the line. I try to go when I know it's not a busy time to avoid that. They have a no fuss return and exchange policy with several brands. I've had some tools break and they replace them no matter how long ago you purchased it. They keep detailed purchase logs and I don't have to keep old receipts. I've had many times I've bought something I rarely used and it break when I finally get around to it.”
7:45AM - 7:15PM
2113 E Washington Ave, Vinton
Hardware Stores
“Good place to get various hardware and garden supplies. Good selection of seed potatoes. Everything in the store is severely overpriced compared to other options though.”
“I don't usually shop at home Depot but I couldn't find what I needed in my usual store. As I was looking for the special bulb,an employee went to the area and found the item and explained why this was the appropriate item. I only spent five minutes in the store.”
“Awesome service with great prices. They just started closing at 3pm FYI. Mr. Moses is a very kind man and is willing to help with whatever your project needs may be.”
“Store is always clean and staff are typically friendly. They just never seem to have what I'm looking for at the time. Either way, I still spend way too much time just wandering around window shopping”
“Every Time I enter this store, the employees are so polite, nice and helpful. On my way back to the flooring department this afternoon , two employees said good morning. The third employee asked me if I needed assistance. I almost keeled over in shock. In today's sometimes snarky climate, this kind of customer service is rare. Kudos to this store. A special kudos to John and Steve in the flooring department. How patient and helpful they were.”
Open 24 hours
5597 Hollins Rd, Roanoke
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“Old fashioned personal service! Zain and Todd went out of their way to lead us around the store and find everything we needed. Zain even discouraged us from buying some plant pots that wouldn’t last and got us better ones at a better price.”