“Very happy and impressed today working with Drew. He was very patient, cool, and super respectful. He got us new phones today with no problem. Very much appreciated and thankful. Highly recommended to go see Drew.”
“Lazy worker would not fill online order. All he had to do was pull the box out of the back. Everything was paid for and no setup was involved, but he was too busy playing on his phone.
**Update...The manager was very upset that the employee did not do his job and took responsibility for the poor service. They also offered and gave me a free phone accessory due to the employees negligence. For these reasons I have changed my rating from one star to 4.”
11AM - 8PM
12300 Jefferson Ave, Newport News“Their customer service is absolutely wonderful. I had an issue with my phone screen and they were extremely kind and understanding and helped me fix the issue not once, but twice. I highly recommend”
“I had a great experience at Tech Solutions. They fixed my phone quickly and did a fantastic job. The staff was friendly and explained everything clearly. My phone works perfectly now, and the price was fair. I highly recommend them for phone repairs.”
“Associate Toonica was very pleasant, knowledgeable and addressed the problem immediately offering two solutions. Will definitely visit that location in the future.”
“I have been in there in the last 5 months probably three times over me breaking my phone and each time Oliver has been the most customer service professional and shared his expertise on electronics with me and I thoroughly appreciate. I hope this company appreciates Oliver is he's going above and beyond in customer.”
“I see some negative reviews here and I’m shocked because Markelle and June were awesome, they helped me a ton - made sure I got everything I was entitled to and were just generally good dudes.
Customer service is a hard job (I’ve done my time) and they were kind to me when I walked in right after opening.”
“The stores owner was so kind and patient. He went above, beyond and over the moon for me. I was in a jam with my phone and he solved it. Just wonderful customer service.”
“I wish they set the phone up for you before you leave the store but other than that I had a decent experience. The store is clean and organized. And the staff is kind.”
“Josh provided the best service I have ever experienced in a Verizon store! He thoroughly and professionally navigated through the issues I was having and the setup of my newly purchased phone. He was patient and addressed all of my questions. Josh even managed to assist and redirect a few other customers who saw him providing such great service and attempted to cut the line. Most Verizon stores leave a lot to be desired. I know because I drive right past the one that's closest to me in Williamsburg to get to this one in Newport News. The managerial team needs to have Josh lead the training program on providing customer service, seriously! Moreover, be sure to give him a raise and a great bonus. Five on-time experts committed to mediocrity and moving at a snail's pace are no match for one competent, gregarious, polite, professional Josh! Do the math, Verizon.”
“Service was nice, lots of people around to help. It's what you'd expect from a best buy, high prices and alot of electronics lol but in a good area so you really can't complain.”
“This is the best place to ever deal with with the phone they are the best ever.They are a 5 star rating.I would never go anywhere else.Verizon, it's really expensive boost is awful.I will tell you t mobile is five star rating”