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“Very happy and impressed today working with Drew. He was very patient, cool, and super respectful. He got us new phones today with no problem. Very much appreciated and thankful. Highly recommended to go see Drew.”
“Lazy worker would not fill online order. All he had to do was pull the box out of the back. Everything was paid for and no setup was involved, but he was too busy playing on his phone.
**Update...The manager was very upset that the employee did not do his job and took responsibility for the poor service. They also offered and gave me a free phone accessory due to the employees negligence. For these reasons I have changed my rating from one star to 4.”
“I see some negative reviews here and I’m shocked because Markelle and June were awesome, they helped me a ton - made sure I got everything I was entitled to and were just generally good dudes.
Customer service is a hard job (I’ve done my time) and they were kind to me when I walked in right after opening.”
“I wish they set the phone up for you before you leave the store but other than that I had a decent experience. The store is clean and organized. And the staff is kind.”
“The stores owner was so kind and patient. He went above, beyond and over the moon for me. I was in a jam with my phone and he solved it. Just wonderful customer service.”
“Josh provided the best service I have ever experienced in a Verizon store! He thoroughly and professionally navigated through the issues I was having and the setup of my newly purchased phone. He was patient and addressed all of my questions. Josh even managed to assist and redirect a few other customers who saw him providing such great service and attempted to cut the line. Most Verizon stores leave a lot to be desired. I know because I drive right past the one that's closest to me in Williamsburg to get to this one in Newport News. The managerial team needs to have Josh lead the training program on providing customer service, seriously! Moreover, be sure to give him a raise and a great bonus. Five on-time experts committed to mediocrity and moving at a snail's pace are no match for one competent, gregarious, polite, professional Josh! Do the math, Verizon.”
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“This location is nothing short than phenomenal!! Jenna and Bryan are 2 of the most amazing people I have ever met and they will do anything in their power to take care of you and truly make you feel valued as a customer!! If you are where I was, which was totally SICK of Verizon, then don't walk, RUN to see Jenna and Bryan!! The service itself is SO much better than Verizon, and with these 2 on your side you will finally feel valued!!! THANK YOU SO MUCH to you both, for the experience you provided us and for helping to free us from Verizon, we are SO grateful to y'all and never stop doing what you do because you're both AMAZING at it!!!”