{{ group }}
- {{ item.name }}
- {{ item.properties.formatted }}
“Jay and Derek were wonderful! They helped my mother get a rental that fit her needs. They were informative and worked hard to make sure everything was set up and perfect for us. Watching them navigate a busy day with kindness and professionalism was amazing! Cannot speak highly enough of our experience.”
“The "on the phone service" of talking to machines is terrible, very poor customer service. The service I received at the location of vehicle pick up was tremendous!!!! Very personal staff, patient, made me feel important and that my business was appreciated.
Customer service with first contact on phone made me feel like I was a lower-class citizen and un-important!!!”
“The car smelled strongly of smoke. But the customer service is exceptional. It makes anything remotely unbearable bearable. They really are the friendliest and the BEST. Really good customer service is hard to find these days. Dillon Pastore (their Branch Manager) is AWESOME!”
“Bought 2 cars and still own them and had my repairs do e there as well and had a very good relationship with everyone there and will be buying g my next car there great place thanks Gary”
“Very helpful personnel. They will do anything to help with rental experience. I am regularly renting @ this place and i never had any issue so far.Great people to work with”
“Terrific Experience!!! Staff was very understanding and responsive to needing a rental car!! Vehicle was comfortable and performed above expectations!!! Would Definitely Rent from Again!!!”
“Budget car rental gave the beat price. Clean reliable car. Sweet agent. Only drawback: best price of 5 rental counters at ROA so it was kind of funny: 40 minute wait to reach counter, while all other rental companies' agents were twiddling g their thumbs.”
“Have rented from Roanoke Airport four times this year.In and out very easy.Staff very helpful.Only criticism has been not having the car style I reserved twice.Subs were OK.But requested an SUV one time and got a pickup truck instead.Other than that, satisfied customer.”
“Love renting cars from Avis. Wish they would give the SUV's that I pick online instead of another from the same category. They are very accommodating when you are not satisfied though.”
8AM - 11PM
5202 Aviation Dr NW, Roanoke
Car Rental
“ALICIA GOT IT DONE! We rented a vehicle from Charlotte airport dollar rental and unfortunately 2 hours into our 12 hour ride to Boston, we got a nail in the tire and the tire went flat. We changed the tire ourselves and proceeded to Roanoke airport to exchange the vehicle. When we got there, there was a serious miscommunication between customer service roadside assistance and the desk at the Roanoke airport and we arrived to the location having NO VEHICLES AVAILABLE. The employee at the desk, Alicia went above and beyond and was so patient and understanding Of our situation and desperate, urgent need to get back home to Boston. She found us a vehicle! We were very grateful she was able and willing to assist us but PSA FUTURE REFERENCE FOR RENTAL CUSTOMERS:::::: CALL THE LOCATION BEFORE GOING TO PICK UP A CAR OR MAKE AN EXCHANGE! Just because the roadside assistance, customer service say there is a a vehicle, CALL THE LOCATION AND CHECK!
IN CONCLUSION I LOVE YOU ALICIA AT THE ROANOKE VIRGINIA AIRPORT LOCATION THANK YOU SO MUCH FOR MAKING IT HAPPEN BLESS YOUR SWEET HEART!!!!!!!!!!”
Car Rental
Car Rental
Car Rental
Car Rental
Car Rental
Car Rental
Car Rental
Car Rental
Car Rental
Car Rental
Car Rental
“My experience at Enterprise Rent-A-Car on Melrose in Roanoke, VA was excellent. The staff was very friendly, knowledgeable and helpful. John, the manager, waited on me and I could not have asked for better customer service. The car I was given was immaculate. Would highly recommend Enterprise Rent-A-Car on Melrose Avenue in Roanoke!”