RVA Financial, a trusted financial institution, has been serving the community for years. Customers consistently praise the exceptional service provided by the team, particularly Donna Washington and Bri Rick. Donna is described as a pleasant and supportive representative who goes above and beyond to assist clients. She helps with loan applications, offers sound guidance, and ensures a smooth process, earning her high praise for her exemplary customer service and support. Bri, another standout employee, is praised for her knowledge, patience, and ability to exceed customer needs. Clients who have worked with Bri express their satisfaction, describing her as an excellent representative who answers all questions and leaves them as smiling customers. While some customers have expressed concerns about the company's policy changes, the majority of reviews highlight the exceptional service and support provided by the dedicated RVA Financial team. The institution's commitment to helping clients achieve their financial goals is evident in the positive feedback received. Overall, RVA Financial is recognized for its personalized approach, knowledgeable staff, and unwavering dedication to customer satisfaction.
Very awesome experience,the staff is so helpful.They do everything in their power to satisfy your needs.
September 2023
I have been banking here for years when it was New Generation FCU. They change the name and the employees think you can address a total stranger by their first name.... Call me old fashioned, I don't know you so there for I don't give you permission to call me by my first name. Their policy and rules have slacked tremendously.
June 2023
Bri was beyond excellent to work with. She exceeded our needs and answered every question that we had. My wife and I came in looking for information on a personal loan as well as refinancing a motorcycle loan. We left there as smiling customer's. 5 STARS for Bri and her team.
