“Great staff and service, I would recommend it to anyone!! Good knowledgeable staff, friendly and helpful with their recommendations. Love to go in person, always ready to assist with your needs.”
“Always impressed with the level of customer service and knowledge of employees. Top notch financial institution! Recommend them to any and everyone looking for a Credit Union.”
“Great coffee, amazingly friendly staff, and what a cool alternative to going to a stuffy bank! Big shoutout to Johnathan and Mae (hope I got the names right!). The ambassadors really go above and beyond- they are helpful and super knowledgeable.”
“I want to share about my experience with Donna Washington, one of the financial service representatives with RVA Financial. Donna was so pleasant to work with. Some representatives just go through the motions of handling paperwork but Donna went above and beyond! She helped me with my loan application and made the process such an ease. Donna was polite and gave sound guidance and advice to assist with building my financial credibility. Donna gave clear and concise instructions during the process and answered my questions. I must say, Donna was and is by far the best representative I have encountered when calling to handle financial matters with RVA Financial. I hope this yields her a raise or some type of incentive/commission because she is well deserving of such for such exemplary leadership and stellar customer service/support.”
“I've been a member of Connects since 1970.You couldn't ask for a nicer group of people to work with.They were particularly gracious when my mom's health was declining.They look after their members.”
9AM - 2PM 3 - 5PM
9960 Midlothian Tpke, Richmond
Banks
“The Ladies at the Mechanicsville branch are so helpful and very nice every time I see them. I was having issues logging in to the online banking because my phone number on file is currently off and the ladies was able to reset everything for me Thanks”
“If you're looking for a local bank that provides individualized customer service, where you never feel like a number & your account reps actually form a personal relationship with you, you must go meet the good people at Chesapeake Bank. The level of attention & customer service we experience as customers is unsurpassed. They look for ways to meet our needs & help us achieve our goals; and are flexible, kind, personable and accommodating. If you are looking for a bank that genuinely cares about providing old fashioned customer service, this is the place!”
8:30AM - 5PM
6002 S Laburnum Ave, Richmond
Banks
“This branch has the best customer service and are very polite and make you feel comfortable with banking with them. So glad they handle my banking. They definitely make sure the “People Come First”!!!”
“I needed a copy a cleared cashier chk from Jan 2020 done in Baltimore. Brittani started the search & told me what info was needed. Once the info was found another associate, Malleri picked up where she left off. Altogether, it was an hour+ but, they got the document. They went beyond the extra mile. Friendly, precise and diligent. Thank you!!”
“Call Federal Credit Union in #1 in my book! I’ve been with them for years and have had loans with them and never an issue. The employees are friendly, knowledgeable and eager to help you with whatever you need. I’ve tried other banks and credit unions and none compared to the service I get here.”
9AM - 4:30PM
1201 Broad Rock Blvd, Richmond
Banks
“Shout outs to both Nancy and Mary at the branch here. I recently retired from McGuire VA and I have been pleased with their personal service, knowledge and friendliness for over three decades.”
“You can bank on Atlantic Union Bank for great service! The manager, Matt Joyce, is a "joy" to work with! He assisted me with my banking issues and took the time to make sure I was satisfied. This location is conveniently located near Patterson & Three Chopt, it's seldom crowded and the drive thru is efficient. Taragy and Nicole are two of the bank tellers who are also very accommodating and cordial! These folks are banking pros, and the customer service is right on the money!”
“Excellent customer service! Had my wallet stolen and they helped me reestablish an account and felt very secure about the whole process. Glad I'm with them, can't recommend enough.”
9AM - 5PM
1300 E Parham Rd, Richmond
Banks
“? plus service rendered by staff member Tanisha.Very professional and courtesy, called by name.Pleasure to do business with staff member.Always willing to assist and advise on my banking needs. Thanks Tanisha”
“Roman and his team have been incredibly supportive of our small business. They’re always responsive and helpful and go out of their way to ensure a positive experience. Thanks for being such an awesome resource!”
8:30AM - 3:30PM
900 Hermitage Rd, Richmond
Banks
“Thought someone might find this information useful, Don't be tempted or carried away by the many testimonies you read online.This was how i fall into the hands of scammers, Test everyone who claims to be a trader before investing. I invested with MRS ARIELLA CRYPTO, got profits and was able to withdraw. You too can test how her works and see for yourself.”
“I opened up an account today with Corey and my experience with him was exceptional. He was so patient with me and answered all of my questions. He put all of my concerns to rest. I literally floated out of there. Just a great overall experience. I’d give 6 stars if I could! ⭐️ ⭐️⭐️⭐️⭐️⭐️”
Open 24 hours
8101 Brook Road, Richmond
Banks
“Stop by and check out this bank. Where they treat every client like ROYALTY. Excellence your deserve and with a smile. Thanks Steve for taking care of me this morning and for providing OUTSTANDING Service.”
“Great bank and great personalized service from people who are friendly and get to know you by name. I have been with this bank for years both here and in the Winchester - Stephens City area. If you are looking for a new place to set up an account, need a loan or setting up a business use these people. Highly recommend them and happy they are here in Richmond!”
“If you are looking for a banking relationship for your business, I highly recommend you talk to Jeff Crook! He is a very good listener and understands the issues we entrepreneurs deal with while guiding a growing company. Village Bank is a pro-small-business bank and not many bankers will give you the personal service you can expect from Jeff!”
“Best bank in RVA! Always professional and friendly. These negative reviews are ridiculous! I have never had anything but great service from this branch and bank.”
“I am now and always will be a fan of Towne Bank! From my experience in the tidewater to now being in Richmond... Topnotch all the way. The way most of us remember what community banking looks like.Erin and Warren are usually who I bank with at this branch. Erin is my favorite! Sorry Walter. In all honesty I haven't always been the best bank customer. I went through some very difficult times. No matter what, everyone I ever come in contact with are wonderful! As long as I am alive I will build and keep my, my daughters and for the future (my fiance) accounts at Towne Bank. I highly recommend them!”
“This is my main banking branch and everyone is super helpful. I had a delicate matter regarding opening and closing a business account and Katheryn Hepler was there to help from start to finish. Thank you for the help!”
“This Bank of America branch is drive-thru only. There are a couple of customer service windows and two drive-thru ATM machines. I like this small Bank of America because it's very convenient and the service is fast.”
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“I LOVE this place, however, not just because of the coffee (try the lavender iced chai! My Favorite! It’s almost dangerous…!) The service is amazing and it’s always clean. I can’t the same for some places in Richmond…The employees are always so attentive and friendly! The barista that helps me most often is this dark haired girl with glasses. She’s so sweet and hardworking. And always makes my drink the best. I almost only go there just see her, she’s that great!Thanks, Krim!”