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“Sandra, was super nice and helpful. She made renting the unit easy. She showed me the two different sizes I was interested in, so I could better visualize the space. She explained the process. She made me feel welcome.”
“They do great work on diesel trucks. They work hard to make everything right in the hot weather they make your air conditioning super cold and in the cold weather they make sure your heat is toasty warm. They are the best to work with because they listen to your concerns and always make it right”
“Ryder Scott’s Addition-The mechanics and managers at the Scott’s Addition location went above and beyond to make a really bad situation right. We had the refrigeration unit go in our 1st truck and them hours later in the replacement truck. It was a nightmare situation on our biggest job of the year. It sucked, cost us a ton of money, time and stress but we still needed a working reefer truck. They got me a temporary reefer so I could deliver the replacement product, for spoiled food we had to throw out. I was able to get it there in time to keep our business open. The mechanics and managers at the Scott’s Addition location did not rest till they got us straight. I know the last thing they wanted was to have these vehicles break and for them to have to spend all day and night not only trying to fix the vehicles but then actually locating a new truck and the driving it to our location, an hour away. Along with helping us move a thousand pounds plus of perishable product over to the new reefer truck. They promised me they would make it right and they delivered on their promise.-In life and business no matter how prepared you may think you are bad things are always going to happen. It is how you deal with those problems that make the difference. The Scott’s Addition Ryder team are truly special people. They took a terrible situation, and did everything possible to make it right? I wish I could remember their names to mention them here in hopes that someone in their upper management could see and know how good these employees are.-In the end we were able to pull off our job in the black. It still was a nightmare and not nearly as profitable but without these people who really cared from Scott’s Addition Ryder team it would have been a total loss.-Thank YouJohn & Jayme Taxin, OwnersBigWife’s mac n’ cheese”
“Even though this is a company rental I still appreciate the time, explanation of services, and customer service provided by Manager Shalonda Townes. Thank you and I will rent from this location for personal needs as well when needed.”
“The company I drive for used them for Xtra trailer needs. An efficient company. Knowledgeable staff. In and out process was less than 20 minutes. Clean well maintained trailer for the job ahead. A very good experience using them.”
“I am genuinely surprised to see this place with a less than 4/5 overall rating. The location is a bit hard to find because the Budget sign isn't on the building and it just looks like a gas station, but I have never had such good customer service from a rental company. Everyone was very nice and knowledgeable. We were even given a discount after realizing we booked too small of a moving truck. They upgraded us two sizes and didn't charge us for the upgrade. I highly recommend these guys.”
“I love working with Jena and her husband. Very knowledgeable, hard-working, and funny couple to work with. Never had any issues with my rental contract. Every time I stop by or call Jena always ask how me and my family are doing. If I have any issues with my rental truck she fixes it right away. I will definitely recommend their services.”
“Storage units were very clean all employees were very helpful.and accommodating if you have any issues they will gladly solve them.the managers were all top notch.”
“Special thanks to R. Jones. Great customer service skills, super friendly and knowledgeable. Truck was super clean and in perfect conditions.Penske is the best moving truck rental in the market.”
“This U-Haul is also a gift shop and they do UPS shipping. It was a little confusing to find, but it is the Just Because gift shop in the strip of shops that has a Great Clips and a Subway.”
“I forgot her name but whoever I spoke with on the phone about editing my reservation was wonderful, professional, and super helpful. I'll prioritize this uhaul center over the others from here on out.”
9AM - 5PM
6101 Midlothian Tpke, Richmond
Truck Rentals
“First time user. A gentleman inside named Kurt checked us in this morning. We finished before close of business and only had to drop the truck out front, with the keys in the ignition. Alvin was outside and so nice. Both helped us out. Process was so smooth and hassle free. Thank you for making our move so much easier.”
“Great customer service, Amanda is great, and so is the service department, I had an issue with a truck I was picking up, and they sent a tech out right away to fix the issue. William, the service department manager, is great and makes sure all concerns are taken care of as soon as possible.”
“The owner is honestly a really good person. Very respectful. Great customer service and he will get back to you as soon as possible. He's been a man of his word so far and I've been renting from him 4 months straight now. No, these aren't the newest cars but they have got me where I need to be, when I need to be there. He cares about your situations, not just the money which is really hard to find. Highly recommended.”
“Easy online reservation, lots of truck sizes available, and inside has a large variety of extras you may need such as mattress bags and dollys. Staff were efficient and helpful. Return was easy and the location is open 7 days a week, which is convenient!”
“Was sent here by another U-haul after I was misquoted both availability and pricing info. Tamia - greeted me warmly even though she was hard at work. She immediately took ownership of my problem and working with not much availability was able to help me find a solution. I was super impressed and VERY grateful. 5-star customer service. Hope she is recognized by leadership as the asset she is as demonstrated to this grateful customer.”
“Uhaul ; the first name comes to mind when time to move or when in need of storage. I’ve been a customer of Uhaul for over a year now and this isn’t the first time I’ve used the service. Currently I’m paying for storage . The box is smaller than I anticipated and am glad I gave all big items to my family. My only issue with Uhaul storage are the locks that comes with the units. The locks can be difficult ? to open most times, otherwise my stuff is safe and in good condition”
“Exceptional service by Nicole the general manager today! All Team members were wearing masks and social distancing was respected with proper signage. I do not know what that other reviewer below is talking about.I was in and out in no time and with a smile on top of that!I recommend with hesitation!”
“This is a small joint, and I was skeptical, but the staff were extremely friendly and seemed to know all of their other customers really well too. I'm honestly shocked, what a great experience from top to bottom.”
9AM - 5PM
900 N Lombardy St, Richmond
Truck Rentals
“I've never used UHaul before so I didn't know the process. In my head, the dolly I was renting was inside the truck and the truck was waiting for me with gas in it. None of this happened. I had to walk the dolly out (there was no demonstration on how to use it and wasn't asked if I needed one). The truck was in the back of the area and I had no idea how what I was supposed to be matching my key to. When I found the truck, the back was open for me which was nice but I had to spend 15mins trying to figure out how to unload the ramp and open and close the door. I was told it was on a 1/2 tank of gas, it was less than that (more like a quarter). When I got the truck to the loading location, I couldn't get the back door open! One of the movers (Tony and Lamar from Outside the Box. AMAZING GUYS!) had to open it for me. The move to the unloading location was great, until I had to open the door again (I got nowhere). I had to go buy a mattress and box spring (not planned), so I drove the truck so that I could load it then. When I got my bed, I couldn't open the door. The amazing sales gentleman was able to open it and he and my saleswoman quickly got the beds into the truck. Got to my new place, couldn't open it again, however my next blessing was Jose and Ian (who's job it WAS NOT to help me) helped me by opening the door and taking my beds into my apartment. When I dropped the truck off, there were three women at the drop off equipment lane and they were my next blessings. I nearly cried from exhaustion but they sympathized with everything I had gone through and made a connection with me. I'm almost done! I got home and realized my EZPass was still in the truck, so I called them. I had to call EZPass to get my correspondents number, and the woman and I matched them. I got to UHaul right before they closed and my final blessing was one of the previous women!It was a stressful day but great customer connections can make it so much better and these ladies definitely made my day better!”
9AM - 5PM
4511 W Broad St, Richmond
Truck Rentals
“I can't speak highly enough about my experience with this Uhaul location. First, I thought I needed the truck in the morning and forgot to change the order when my helpers weren't available until later. No problem. A kind young man called at the time I was due for pickup and helped me change my reservation for later the same day. Not only was I able to make a last minute reservation on a weekend, when I arrived, they allowed me to switch to a smaller truck. From the moment I walked in, the young man working was polite and patient. At that time, he was dealing with several other patrons who were not being so patient, and he never lost his cool and professional manner. When it was my turn, he was quick and helpful, and the whole transaction took only 5-10 minutes. Again, it was a busy Friday - great customer service. Somehow, in making the original online reservation - my fault - I must have clicked on packing materials to be included. I have no idea what happened, but I was making the online reservation with my phone... when I noticed a lot of products I didn't want or need, I brought it to the young man's attention and he said it didn't appear on my reservation. I let it go until I saw a charge on my debit card account. I sent an email asking to address the charges and was promptly called by Jessica, who asked me what happened and wanted to make sure that it didn't relate to my experience at the location. I assured her it did not, and that my experience was excellent. She could not have been nicer and explained that I would be refunded for those charges in a few business days. Here's where they went above and beyond - Jessica called tonight to let me know they found my debit card in the truck. It had fallen out of my pocket while I was driving. As you all know, moving is stressful - I've been at a loss all day looking for my card. They could have tossed it. Many places would have. This location, Jessica and her team, made it a PLEASURE to be their patron. Amazing customer care and will always have my business!”
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“I am impressed. We hired Shannon from EIS Eaheart to train our morning and night shift teams at both our Richmond and Norfolk, VA locations. She was very good, clear, and professional. She ensured that we all understood the importance of safety and the operation of both electric and LP forklifts. Shannon guided each team member during the safety inspections and the stacking exercises. Our team was very pleased and motivated by the end, and we all passed with 100%.”