“I have been a customer of the Public Storage on Mercator Drive in Reston since June 2024 with Terry as the Resident Manager. I rented a 15x20 unit initially for several months and currently rent a 15x10 unit. Terry has always been very professional in his dealings with me and has been helpful setting up my initial account; closing the first account, re-opening the 2nd account, etc. The building, individual storage units, parking lot and area surrounding the building has always been clean and I have seen Terry around the area frequently sweeping the area to keep it that way. The 3 garage doors for loading & unloading have always worked well and the pedestrian door w/coded entry has always worked fine. There is also a restroom in the building for clients which came in handy over the summer as we were drinking a lot of water during the move. The building has 2 elevators – not OTIS brand – and until July 2024 they both worked fine & were easy to operate with your personal code. Since July however, one elevator has been out of service, waiting on a replacement part. My move out of the initial 15x20 in August 2024 unit was not really affected time-wise by this inconvenience probably having more to do with the efficiency of my moving company, Express Moving & Storage of Alexandria, than anything else but if there are multiple clients moving in or out, it can be a real nuisance. This is not something that Terry has a lot of control over as the repair comes out of Corporate; nevertheless, it is the one reason I’ve given 4 stars in my rating in lieu of 5.”
“Excellent facility, clean and well-run/maintained. The pricing was reasonable, the staff was professional, and the climate control was perfect. I would recommend this place to anyone.”
“I stored the contents of my parents' home in an Extra Space Storage climate-controlled unit for over 10 years, and I never had any sort of issue during the entire time. The facility was consistently clean, very secure, and completely dry; there was never a humidity or dampness issue. Plus the staff was always friendly and helpful. If I ever need a storage facility in the future, they will be my first choice!”