Hardware Stores in Petersburg, VA

“Agri Supply reached out and made everything right!
Everyone has an off day or two on occassion. The difference is they care to fix it.

Customer service is extremely disappointing at this store!! The manager could care less! Minus George, he seemed to be the only one who cared.
Let me give the back story.....
On July 19th I came in to pick up a 45 gallon 3 point sprayer, item # 124438. Inventory on the website showed 1 instock. I have a 2 hour round trip to get to this location, closest one to me. Well, the one in stock I am told is missing parts and not able to be sold. OK, no big deal. Paula proceeds to take down all my information and is going to have one transferred in for me. Said my name will be on it and won't be sold to anyone else.
3 weeks go by and I hear nothing so I call on August 9th. I don't know who I spoke to but I asked about my order. She said she could find it but said she had 3 in stock. Unfortunately, I left sunday for vacation for a week and could get back, cause they are 2 hrs round trip away from me. Today, I come into the store. Another 2 hr trip, guess what, they have none. Manager doesn't care to even be bothered by this problem, she's too busy. Wish I could have got her name but she was too worried about questioning me over who I talked to....
Well, after she disappeared, her employees continued to try and figure out what happened. They found my paperwork, finally, they said it wasn't in the system properly and showed a transfer came in, but was obviously sold to someone else. I was never called or notified. It's quite obvious that the employees failed the customer but the manager didn't care. At. All.

I asked for the manager to come back to see what we could do to make this right. The next units wouldn't be in until Sept 9th. That would require a 3rd trip down with little faith in the process at this point. George called her back up and I waited 10 mins. She never came.
Agri supply is a joke, except George, he tried. The rest don't care.
I'll spend twice as much somewhere else now just so they don't get my money.”

“I found exactly what I was looking for and the gentleman who works in the back helped us with the products we needed, he was very knowledgeable and friendly, He worked in the Garden and insecticide area!”

“I go there to get small things that you can't find in Lowes or home depot . Also there gun section is amazing for a small store and they.are great to work with . Not just gun section everyone.. The wife and I wanted to paint the house inside so we bought the one.coat paint like 4 gallons of it and it's truly one coat.. the wife and I were at home depot buying a pallet of 12"x12" pavers and picked up 2 more gallons of home depots one coat paint and 2 coats later we finally got everything to cover . I learned a lesson that day . Thacker Ace employees tell the truth and have the knowledge about every product they sell so far I haven't had one employee tell me that they have to go ask .
Thacker Ace hardware is my go to place for just about everything. I have no complaints they are awesome I do love there Gun section I have already bought 5 guns from them 3 hand guns , 1- 300 blackout & 1- AR style 12 Guage shot gun . Thacker is a good place to shop and you don't have to look for someone to wait on you . There is always plenty of assistance close by .”