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“Darius one of store associate was super professional and attentive to my buying options. He asked can help me and I told him I was going on vacation and he helped me pick a nice travel outfit that's comfortable and appropriate for traveling. Northface needs my employees who are this nice, polite and professional. Thanks for the help.”
“This review is a bit late! But better late than never! I came across this lovely shop while looking for a local place to reshape an 80 year old British Red Cross cap that I had. I am a vintage collector and re-enactor. I brought my cap to them back in October or November of 2022. It was ready a few weeks later on. I absolutely recommend this shop! The owners and their shop staff are very knowledgeable about hats. They are very friendly, reasonably priced for hat repair and beyond professional. I am glad I went with a small business instead of a larger company! Thank you so much! I will return if future services are needed.”
“This secondhand shop is amazing. The owner is so kind and runs a wonderful store. All clothing is $1 from baby, toddler, children and some adult clothes. $3 for shoes. It’s very well organized and everything is clean.”
10AM - 8PM
1600 Premium Outlets Blvd, Norfolk
Shoe Stores
“Absolutely loved this location. Grateful for Dom who made my shopping experience so wonderful. I was looking for my size in a shirt and
Dom helped me take my size off the mannequin so I could purchase. Thank you for going the extra mile!”
“Great prices and accepts teacher discount with ID! Lots to choose from and very organized, helpful professional associates. Love a good deal! Cheaper than Amazon prices by more than 50%”
“The staff in this store is awesome! The woman that was working there today helped me out with the best attitude. Somehow my bank had a glitch in there system and the charge for this store showed up twice. I noticed the double charge right away, so I went back, thinking o this is an easy fix, I'm right here. The woman working at this store quickly helped me. She showed me you all only charged once, it was so easy and she was so chill about me asking about it. I really appreciate it! Thank you again for your help!!! :)”
“My wife and I really loved the vibe and merchandise of Community Love. The entire staff was friendly, professional, and attentive. We’ll definitely return whenever we’re back on the east coast.”
“Staff was very friendly and we were able to find what we were looking for. The reason for the 4 star is simply this. We walked into a store that smelled like someone just smoked 10 joints in the place! The smell was almost to the point of nauseating.”
“I wandered in on a day off, mostly browsing, but was met by the most fun trio of salespeople ever, namely Grace, Lee, and Apollo! They helped me find what I needed and substitutes when they didn’t have my size! They clued me in on all the sales and made sure I never had to wait for a thing, even though there were other guests in the store. Awesome personalities and deserve a raise. I’ve never had a sales experience like that in my life! Walked out feeling like I had new friends. Thank y’all! :)”
“You must go to this location in Janaf Shopping Center if you want great customer service. Desean and Terrance were so helpful today. I am so impressed with kind and knowledgeable young people. What an asset to Footlocker.”
“I was helped by Felix, he was awesome. He took care of my daughter's and my self with all the choices we had questions about. With a smile. Fix it Felix was awesome......”
“We were just passing buy and stopped at this store to just spent time but at the end we end up buying 2 pairs of shoes for our kidds .First it because there WAS a big sale on alot of shoes its what we need before school started.. then the personal that was working with us was so professional and patient this all expirience made our shopping easy and fun most of all kidds loved it Excellent!!!”
“When you go in there make sure you ask for Gene!! Very welcoming good guy if he can help or look out for you he will!!! On top of that the best athletes foot selection in VA must visit if in town”
“I did an online order, and I was able to pick it up within 5 minutes. And it was exactly what I ordered and the right size. I will definitely shop Shoe Carnival for future purchases.”
“Excellent on my experience customer service wise!!! Very upbeat environment, everyone I talked to was overly eager to assist and helped me find exactly what I came for!!”
“I recently visited Champs in MacArthur Mall because I had an issue with the look of an item that I got my son for Christmas. George was very understanding and helped me resolve my issue. George was very accommodating to me with a pair that I thought was less than perfect with a pair that I was happy to walk out of the store with. Customer service is just not what it used to to be George gets 5 ⭐️⭐️⭐️⭐️⭐️stars from me.”
“The store has hella shoes and I love it. Karyn helped out with picking the shoe and signing up for the app. Definitely give her a raise. Then Jelisha at the front has me dying from her jokes. They are made cool in there.”
“the sales associate was very helpful. Very knowledgeable about the products that Hibbetts sells. Does very well with add on sales clothing, socks, ect.. i will definitely be a repeat customer.”
“Been going to the Vans outlet since they opened. Love their buy one get one half off or up to 70% I've seen. Just got two pairs of shoes, two long sleeve shirts and two sets of no snow socks for under $200. One of my pairs of shoes was $17.99 with the 70% off. I always find variety in my size. Love, love, love this store. I am so glad they opened a Prime Outlet in Norfolk, having to go to Williamsburg was a pain sometimes. Prime Outlets are the absolute best IMO!!!!”
“Found my way inside because they had all their Sun Bum SPF products at 50% off which was a steal! Super thrilled with my haul on that. I also browsed quickly and saw the cutest water bottles, accessories and clothing. But the SPF is what got me from jump. The associate behind the register was sweet and friendly and kind. A great experience from start to finish.”
10AM - 8PM
1600 Premium Outlets Blvd, Norfolk
Shoe Stores
“Went to store on Saturday Dec 16 and had the best experience. The associate, Kimberley, was extremely helpful and pleasant. She went out of her way to explain differences in types of shoes and promotional sales. If you go, ask for Kim!!”
10AM - 8PM
1600 Premium Blvd, Suite 889, Norfolk
Shoe Stores
“I went into the Crocs at the outlet mall and was so impressed by the helpfulness of the staff. I regret that I didn't catch the workers name but she helped me find some Crocs for my little one who has abnormally wide feet. She was patient and showed me which styles should work best for his feet. She took her time which I appreciated. It's so frustrating trying to find shoes that aren't painful for him. I was more than happy with my purchase. She also walked us to the door and opened it for me as I was carrying my little one and a bag. I appreciated the attentiveness.”
“We come here trying to stretch the dollar, and so we do with their deals! We may have to sacrifice some customer service because sometimes sizes are not available or hard to find, but most of the times we walk out with the product we need. BOGO 1/2 off does wonders!”
“Update: Following my negative experience at the store, I reached out to corporate seeking a resolution and to provide feedback on my experience. Since then, my perspective has completely changed, and I have nothing but positive feedback to share! April, the customer service representative, was exceptional. She provided invaluable assistance, going above and beyond to address my concerns. Her efforts have truly transformed my perception of the Tory Burch brand. Additionally, April facilitated communication with Cody, the Regional Manager, who expressed sincere apologies for my experience. He assured me that the staff involved would be addressed, and he promptly arranged for the exchange process. Cody's assistant, Chad, emailed me within the hour, a prepaid return shipping label. He also provided an outlet catalog along with images of all available purses for my selection. I chose a beautiful purse, which arrived within just two days, accompanied by a stunning pair of earrings. I am so thankful that I persisted after my initial negative encounter. This positive experience highlights the company's commitment to its customers and their satisfaction!Original Review: The manager was extremely rude in this location. I was excited to exchange a purse I received, for something more my style and I was passed on to the manager. The manager wouldn’t even make direct eye contact or stop what she was doing to speak to me and completely brushed me off. I have never been treated like that by a store employee and was shocked to receive that treatment in such a nice store by management. I do not recommend shopping at this location.”
“Nice store but the only thing wrong is you can't purchase clothing... don't get me wrong I own a few pairs of shoes I just need shirts to wear with them..”
“Purchased some good quality boots from here for under $90. They have lots of options for men's size 12. The employees were friendly and the store was clean.”
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“I've been to a few different running stores and this is by far the best. I cannot speak highly enough of how thorough, nice, and helpful the gentleman helping me was. Already recommended to all my friends!”