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“It did not take even 15 minutes for Miss Mia to help me with my problems and my concerns, very knowledgeable and knew exactly what to do. Thank you. I’ll be returning.”
“I received excellent customer service from Lucky. She was great at multi tasking with me & one more customer. She is very knowledgeable with the phones offered & their features. I'm an android user. She also had a protective case & screen protector at this store for my new phone. She was able to answer all my questions with the purchase of my new phone. I had two other stores I could have gone to that were closer to my location but they don't always have the greatest customer service. After reading the reviews is how I ended up at Lucky's store & I am very pleased! I will continue to go out of my way to deal with this store. Thank you again Lucky you were fantastic & greatly appreciated.”
“When I came in to upgrade my iPhone today, Jamario was extremely helpful, patient, and knowledgeable. He wasn’t pushy at all and talked me through my options to help me choose a phone that I’m extremely happy with! He even helped me save over $100 on my bill each month by switching to a better, more current plan. I didn’t feel rushed, and he answered all of my questions thoroughly. I have always had a great experience at this location and I look forward to visiting again when it’s time to upgrade another device!”
“Amelia Medina, the support specialist there was very helpful in getting me the phone I love along with setting me up with the right protection and coverage. She put in my phone case and screen protector for me which shows craftsmanship and care for the products sold. Thank you Amelia for being a big help!”
“I was having issues with upgrading but the customer support here was IMMACULATE. Da’shala literally went above and beyond to help me all 4 times I came in. Everything was sorted and it was a great experience.”
“I came in with a broke phone and left with an upgrade ! Great service and friendly people but big shout out to Montrel who was amazing and very Knowledgeable about the company and the options I had available to me. I recommend anyone in the area to visit and ask for Montrel ! Thank you again for the great service.”
11AM - 7PM
3611 Tidewater Dr, Norfolk
Mobile Phones
“Wow nothing but the best customer service and friendly environment. When Rico says 20 to 30 mins for him to do everything to your phone he means it. Definitely will be coming back.”
“Top of the line service! Very pleased and satisfied with my transaction! thank you so much PJ Cyana and their team for the great visit! Super excited to use my iPhone 12!!”
“Went to pay a bill and ended up adding a tablet to my account the representative Stephanie helped me set up everything I needed on my tablet she was very friendly and funny loved her customer service will definitely send people her way”
10AM - 6:30PM
5802 E Virginia Beach Blvd Suite 145, Norfolk
Mobile Phones
“My S20 Ultra 5G camera has a blob on it, internally. CPR looked it over and can do an aftermarket camera and install a new battery for $134. I figured why not get a new battery installed since they are already in there. Great visit, great team to work with for all of your cell phone needs. Get a 10% off coupon from their website. If you can find Northern TOOLS they are in that area at Janaf. A $35 deposit is needed upfront for work and parts.”
“Jessica, at the 7721 Hampton Blvd., Suite A in Norfolk, is outstanding! Her expertise, patience, and kindness are exemplary. We are all fortunate to have her as a representative for Veizon.”
“Angel was super helpful and friendly to me and greeted each customer when they came in. Very knowledgeable and got me a good deal. He knows what he’s talking about and shows real care for all customers. Thank you Angel! He needs a raise!!!”
“I love this location went in to update phone the girl Mya was very helpful and explained everything that I needed she was very patient and address all my concerns I pass by 2 metro to get service from tidewater location”
“I wanted a phone I had brought to have the same phone as a phone I had drowned and the girls there helped me every way they could, but I couldn't remember my 8 digit pin. We finally decided to set up a different account and they helped me out with a pin I can never forget! They are wonderful! But they told me that their bosses got upset if anyone waited for their Lyft inside the store. Apparently, they think it looks suspicious for a 70 yr old lady to wait inside for her ride.”
“The store visit was great ? everything went well. That was 07/27/2023 I stay in GOSNOLD APARTMENTS, GOSNOLD AVE. Since my purchase I Am still without INTERNET service. 2 cox texts has come out and couldn't hook me up. They said my building Manager has to get an electrician to come out, what is wrong with all this , please let me know in Comments, Thank You.”
“Wow I just saw the girl with pink hair at Boost. I think her name was Chevy but she said my bill gone be $25 when Boost start doing that for unlimited she need a raise her customer service was great she told me bout all the different ways we could do it stuff. I decided to do the $25 but she really knows her stuff. Thanks Pinky”
“My representative DJ WAS AWESOME!! He helped me and my husband out with a smile! We in that +55 bunch! Lol! DJ was very patient with us! He took his time and got us the best plan possible! THANKS SO MUCH DJ!!”
“Well to start off with, I've been with a numerous amount of phone companies in my time. I've been with Ntelos, StraightTalk, and T-Mobile. But I decided to wing in on a different approach to remain a user of the cell phone industry. I wanted a change. So my last company was with T-Mobile and I wanted a new phone, something better than the previous model I had already had, which was actually continuous on a 2 year payment plan. I also had not finished paying off the phone. But I was in a rush, I was almost done but was eager to expect something different. I called AT&T, because they were the current owner of my current job, Cricket Wireless. I called this location and immediately, the representative says I have something for. That quick effortless response was unbeatable. So I go into the store, and he already talked me into switching. Got me the best phone I ever had in my life, and did it all without an excessive down payment, he treated me as if AT&T was about to offer the world. Now, I can say I am honestly happy because of that very day and the associate from this store completely changed the contrivance unpredictably. This associate was the absolute meaning of highly regarded as I am completely gratified with my service. This very day changed my life and all it took was a step forward and I truly thank AT&T and what endeavors they had done for me. If they do much more for the community, I would not be surprised because they seem to only be of helpfully. I also enjoy working for their company Cricket Wireless, which I've been for a year now. Who also does much for the community. Go, AT&T!”
“This Metro gets 5 stars from me and our family because of the outstanding customer service we experienced from Eva. She was so amazing that we will follow her to any store she works at! Friendly, supportive, knowledgeable, she was the best representative we have ever experienced in our 8 years of having Metro. Thank you so much Eva!”
“I was served with respect and feel at home. Thanks to Malasha. She was the mostest of the hottest. Thank you, much for all the help. It was nice coming back to T-MOBILE”
“The store was closed when we got there and my friend got her phone fixed only to have to go back again bc it was still broken but the owner was very friendly and business like gave her a small discount and proceeded with business way to go guy you did well”
10AM - 8:30PM
850 Glenrock Rd, Norfolk
Mobile Phones
“Michelle at the TMOBILE store in Costco is amazing. She analyzed my plan to get better service and switched out my Sim card.
Her excellent customer service kept me as a TMOBILE customer when I was considering changing service providers. Thank you Michelle!”
“I had to start from ground zero when my old phone suddenly disappeared. No Google past word to work with,but Gloria go me up and running again with a new password an suggested that all will be well in time, as it has. Gloria100 stars. Thank you”
“LIFE. SAVERS. Infinitely patient and professional while we were in total meltdown mode over a suddenly destroyed iPhone. Alex, Ariel, and the rest of the crew not only helped us replace a phone in record time, but also helped saved money on our future monthly bills in the process. THANK YOU!”
“Ambiance was great, the music was fantastic, almost had the wrong thing, but the rest of the staff was friendly enough to help out. They kept offering a dog speaker for some reason.... I lied and told them I was a cat person, but I do prefer dogs, as shown below. I give them 5 out of 5. Shout out to the girl who was only a week in for having to deal with a bad customer”
“I WOULD LIKE TO GIVE A HUGE SHOUT OUT TO THE BEST IN THE BUSINESS THAT I'VE EVER HAD IN MY EXPERIENCE OF BOOST MOBILE, MS. LETISHA....THEBOMB.COM
SHE TOOK HER TIME WITH ME
SHE GAVE ME EXCEPTIONAL CUSTOMER SERVICE
SHE WALKED ME THROUGH EVERY DETAIL OF MY PHONE SERVICE.
SHE HANDLED ME WITH CARE & GRACE.
THANK YOU SO MUCH MS. LETISHA.
YOUR SIMPLY THE BEST ? ? ? ?....”
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“Thank you very much a gentleman was very kind and sweet and took care of me right away I recommend everyone to go to boost Mobile thank you okay how do I send it”