United States Postal Service

USPS, Post Offices
Hours: The United States Postal Service is the only organization in the country to regularly deliver to every residential and business address, processing and delivering 47 percent of the world’s mail. This local Post Office offers walk-in passport services. Reviews for this location highlight a mix of experiences. Customers report positive interactions with kind, professional, patient, and pleasant employees who are helpful, warm, and accommodating. These staff members go above and beyond, turning stressful visits around and making customers feel treated with respect. They provide correct information and make the process easier. However, some reviews also mention encounters with rude staff who seem irritated, act like customers are a burden, and give wrong information. Overall, many customers express feeling grateful for the good and caring people, with some describing the staff as feeling like family. The location is noted for having employees who bring kindness and light.

1. Newport News, Virginia