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“Elizabeth R., AMAZING!!! She was very attentive, knowledgeable, interactive and caring!!! This place will allow you to share, inform, and provide solutions in a warmest manner possible. Please visit and get the help you deserve!!!”
“Each visit to the Newport News store is a great visit. The staff always smile and they assist you with all your needs and they also show new items to purchase. They don't upsell, but they share the latest fashion for men. I appreciate this store.”
“I recently had the pleasure of experiencing exceptional customer service at Virginia Beach Boot Barn and Newport News Boot Barn, thanks to the incredible teamwork of Cody, Macie, and Angie.On May 20th, my birthday, I found myself in need of a specific hat to complete my outfit for the day. Despite a mishap at another store, Angie, the manager from the Virginia Beach Store, intervened and called Cody and Macie to assist. Without hesitation, Cody and Macie went above and beyond, driving 30 to 45 minutes out of their way to personally deliver the hat to me.Their dedication and willingness to go the extra mile truly made my birthday memorable. It’s rare to encounter such dedicated and customer-centric individuals, and I am incredibly grateful for their efforts. Cody, Macie, and Angie exemplify the epitome of excellent customer service, and I cannot thank them enough for their outstanding support.If you’re in need of exceptional service and a team that truly cares about their customers, look no further than Virginia Beach Boot Barn and Newport News Boot Barn. Cody, Macie, and Angie are the epitome of professionalism and dedication, and they have my highest recommendation.”
“I headed here on my day off from work for Veterans Day to buy a new pair a shoes, which was long overdue. But it wasn't my first go-around here. Ever since Sophia and I moved to Hampton Roads, this has been a go-to for shoes. The last time I may've purchased a pair was probably 2021 during the pandemic where I made an online order. When shoes have wear and tear, you know it's time to upgrade.Upon walking in, we were greeted to staff letting us know if we needed any help. The usual stuff. What I like about Shoe Carnival is they have a variety of shoes for discounts. You'll be surprised of the type of products you can buy for a good price. After probably 30 minutes of looking, I settled on a pair of Sketchers slip-on shoes, mainly to wear at work which is primarily a desk job. Price was just under $60 before taxes and so far, so good. It's not about the flash, but about how comfortable you'll feel. A pretty good return to a familiar place. It'll probably be a 2nd go-around here soon since I have to buy some new shoes for walking. Like I said, once they start to become worn, look for an upgrade. Till next time :)”
8AM - 5PM
3714 Washington Ave, Newport News
Shoe Stores
“Friendly staff members. I have going there for nearly a decade. Their store recently got remodeled so it looks really impressive and easy to find whatever you’re looking for.”
“My visit to saf-gard shoe company was great. The staff were very helpful and friendly. They were knowledgeable about the shoes they had. I would definitely recommend this place. I'm for sure going back here the next time I need shoes.”
“Helpful, kind store associates. Store is organized, neat, and clean. Relatively good selection of different types of seasonal shoes/sandals/sneakers/boots. Personally, I would like to see more name brand arch support shoes and comfort shoes (all types and brands) that are trendy and stylish for all occasions. Keep up the excellent customer care! It doesn't go unnoticed!”
“Employees at Patrick Henry mall was very nice and very helpful. The prices on their shoes are very nice and good with a great selection. I would highly recommend this shoe store very nice place to shop”
“Erica was super-friendly, knowledgeable and helpful. This store has top-notch customer service, and even the staff not waiting on us were welcoming and engaging. I bought three pair of shoes (Pumas, New Balance and Saucony) for under $135! We will be regulars here!”
“Went shopping for my husband, and Bailey was incredibly helpful. She was professional and provided informative details about the brands for both males and females. I initially came in for one item but left with three. Her friendly and personal approach made my shopping experience truly enjoyable.”
“The workers at the Newport News/Patrick Henry Vans store are top notch! We walked into 3 different stores in the mall and did not get one greeting or acknowledgement from any of the workers. All of them were standing around talking amongst themselves and acted like we were bothering them when we needed help. The moment we walked into the Vans store the feel was completely different. The male manager has helped us numerous times in the past and is always extremely helpful and pleasant. They don’t hover, but they are there the moment you need assistance. I always enjoy talking to them. The store is clean, well laid out, and a place I WANT to spend my money versus the others.”
“Incredible selection of high end sneakers found in Patrick Henry Mall. This shop just opened on October 2 when they gave away $1500 worth of shoes and gift certificates. Manager Justin Palmaz is knowledgeable as is the rest of the staff and owners. They will answer any question and are sneaker heads themselves. Whether you're looking for a collectible pair of Air Jordans or a pair of funky Adidas, Kickz has a shoe for you.”
“Fantastic store! It was my first time there! I wasn't able to find sneakers for me but I did get a pair for my grandson! Reasonable prices and they give military discounts. Very friendly and helpful employees! Will definitely be going back!!”
“Experienced great time at this store. Excellent customer service given by India. Sry, didn’t remember last name store has two employees named India but the older one I’m talking about & khamari.”
“They made it real easy for us to make our pick ups out and inn less than 15minsGood shoe SIZE selection because thats always my issue when buying my size !Staff was on it they ALK had good customer service , checked to make sure we were satisfied and like I previously said they made it real QUICK AND EASY down to checking out my receipt was emailed INSTANTLY!!”
10AM - 7PM
702 Mariners Row, Newport News
Shoe Stores
“LOVE! Giving 4 out of 5 stars because I have noticed throughout the years that the material feels a bit cheap, however, you are still able to find nice quality (just make sure to try on first) and there is always a sale!”
“Earnest did a great job finding my shoes after I was told they weren't available. He is truly a guy that works for the benefit of the store and makes your buying experience awesome, shows kindness, rightfully. Truly a guy that deserves the best.”
“The remodel looks nice but they have a little box size area for woman. Today 12/06/20, my daughter and I visited DTLR and We were greeted by DTLR Customer service ? Ayanna. So polite, informative with a Wonderful attitude and great attitude. Thank you Ayanna”
“Well this was the 1st time that I've ever been in this store. My 16yr old granddaughter saw some sneakers that she wanted . So we picked up her sneakers & a 3pc track suite for her 4yr old brother.”
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“This was my first and second visit to Point 2. It took me two trips to get the right shoes. The staff was very helpful and accommodating to my needs. Getting a good fit is always difficult for me, so I needed all the help that the staff happily provided.”