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“Their customer service is absolutely wonderful. I had an issue with my phone screen and they were extremely kind and understanding and helped me fix the issue not once, but twice. I highly recommend”
“Lazy worker would not fill online order. All he had to do was pull the box out of the back. Everything was paid for and no setup was involved, but he was too busy playing on his phone.
**Update...The manager was very upset that the employee did not do his job and took responsibility for the poor service. They also offered and gave me a free phone accessory due to the employees negligence. For these reasons I have changed my rating from one star to 4.”
“I had a great experience at Tech Solutions. They fixed my phone quickly and did a fantastic job. The staff was friendly and explained everything clearly. My phone works perfectly now, and the price was fair. I highly recommend them for phone repairs.”
“Associate Toonica was very pleasant, knowledgeable and addressed the problem immediately offering two solutions. Will definitely visit that location in the future.”
“The guys were professional and courteous .
I suggest you call them and tell them what phone you have and see if they have what you need first. Fortunately for me they had a replacement screen in stock.”
“I have been in there in the last 5 months probably three times over me breaking my phone and each time Oliver has been the most customer service professional and shared his expertise on electronics with me and I thoroughly appreciate. I hope this company appreciates Oliver is he's going above and beyond in customer.”
“I have to give a shout out to Toby for his help today. He was patient with us, listened to our problem, and truly took the time to understand it as it wasn't a simple case. We had tried talking to customer service over the phone ourselves with little result. Toby stepped up and advocated for us with Verizon. I don't think we would've gotten to a resolution without him, especially since our problem went back almost 2 years. I can't say enough how much I appreciated his efforts. It made all the difference. Good people work at this location.”
“Eluxus at The Wireless Zone on Warwick Blvd in Newport News is the most helpful person I've ever met in any Verizon store ever. She made no commissions on a sale, but was rather helping me with an Asurion claim. This required a lot of her time for which she was not going to be extra compensated, but remained polite, helpful, and a complete prossional with the representative on the phone, me, and with the other customers who came into the store. Eluxus sets the bar for all customer service representatives. Thank you.”
“Mr. Hameed is professional, knowledgeable, courteous, and very kind. Highly recommend this store and Mr. Hamdeed without reservation. Thank you for allowing me to express my gratitude.”
“The lady at the desk was very nice and professional. I believe her name started with a V.The service was fast and very informative. It was a great experience. I will def b going back for all my phone needs.”
“I see some negative reviews here and I’m shocked because Markelle and June were awesome, they helped me a ton - made sure I got everything I was entitled to and were just generally good dudes.
Customer service is a hard job (I’ve done my time) and they were kind to me when I walked in right after opening.”
“Recent visit to this store deserves more than 5 stars with The young man present, Duane did a phenomenal job resolving an issue that had been on going for several months.”
“Just wanted to post a quick thank you to Ron and his coworkers at T-Mobile. My family stopped in with a complicated list of questions, and Ron took excellent care of us. He was the utmost professional - calm, patient, and capable. My family speaks English as a second language which sometimes leads to misunderstandings - no such issues working with Ron. He was understanding, caring, and had a great sense of humor. It was a pleasure working with him, and we sincerely hope he is getting the recognition he deserves from upper management. Thank you, Ron!”
“I’ve been coming here for years. These guys are true professionals. They always stand by their work, and whatever products they sell. And they always have the best prices on phones.”
“So far I have received very good attention from a girl who works in cricket. She is super friendly to everyone and patient. Cricket did the right thing by hiring her.”
“When I first entered the store I was greeted and welcomed for stopping inside. Everything was organized and very neat. Workers were very helpful, kind, and patience with me every step of my purchase. I will highly recommend anybody to this location. Keep up the great work you guys I appreciate it .”
“Boy I have to tell you this guy(can't remember his name) was awesome! He went beyond the call of duty for my mother. He was the only worker there and was very cordial and efficient. I didn't detect any annoyance from him. My dear old mom needed 1 to 1 services and he did his best!?? He was definently management material ???”
“The stores owner was so kind and patient. He went above, beyond and over the moon for me. I was in a jam with my phone and he solved it. Just wonderful customer service.”
“Vanessa helped us get 3 new phones and she was awesome! Speedy, professional, and she clearly likes to help people! Best customer service I’ve had in a long time! She’s a rising star and is management material!”
“Jus went an got a phone tonight at BOOST MOBILE ON JEFFERSON AVE. SUITE D... spent 200.00..only to come home to NO PHONE in the BOX!! By time I got home an seen the store was CLOSED! Called but couldn't leave a voice mail because it was FULL!! JOHN was the name of the guy who did my transaction.. an now I will have to be LATE for WORK tomorrow jus to GO get my PHONE that I should of had already in MY BOX!!!! UPDATE!!I went back this morning and he was waiting for me! Seems he put the phone on counter.. me not noticing when he gave me the bag I walk straight out thinking it was in box in bag..”
“I wish they set the phone up for you before you leave the store but other than that I had a decent experience. The store is clean and organized. And the staff is kind.”
“Wow! What a terrible person and experience. For one thing the sales person was extremely rude and didn't lead me to any items. All he did was point and say there over there. Second, he had on sunglasses which is very unusual inside a retail store. Third I will definitely tell everyone that I can to stay away from Metro PCs. And that unprofessional man. I felt like I was hated and unwelcome.”
“Thank T Moble for protecting our phone account and sending phone alerts for authentication , Representative Jevon was cordial and took care of all my concerns keep up the Impeccable work !”
“Service was nice, lots of people around to help. It's what you'd expect from a best buy, high prices and alot of electronics lol but in a good area so you really can't complain.”
“Josh provided the best service I have ever experienced in a Verizon store! He thoroughly and professionally navigated through the issues I was having and the setup of my newly purchased phone. He was patient and addressed all of my questions. Josh even managed to assist and redirect a few other customers who saw him providing such great service and attempted to cut the line. Most Verizon stores leave a lot to be desired. I know because I drive right past the one that's closest to me in Williamsburg to get to this one in Newport News. The managerial team needs to have Josh lead the training program on providing customer service, seriously! Moreover, be sure to give him a raise and a great bonus. Five on-time experts committed to mediocrity and moving at a snail's pace are no match for one competent, gregarious, polite, professional Josh! Do the math, Verizon.”
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“Saturday, August 10, 2024, I had a phone problem, went in and it ended in purchasing a new phone. The whole process of start to end with Zahidullah was exceptionally amazing, rating him at a 10+ . Answered my questions, educated me on my phones.
I have been there in the past & another older gentleman was amazing with knowledge also -- I will always give them my business - and I highly recommend to come here -
Thank You”