Metro by T-Mobile at 12917 Jefferson Ave Ste G offers unbeatable prepaid plans and 5G phones from Apple, Samsung, and OnePlus. The store is praised for its friendly and bilingual staff who go above and beyond to assist customers. Many reviews highlight the excellent customer service, with employees like Duane and Cassie receiving specific commendations for their helpfulness and problem-solving skills. Customers appreciate the clean and organized environment, making them feel welcomed and valued. Overall, Metro by T-Mobile is recognized as one of the best stores in Newport News, where visitors can find great deals and a positive shopping experience.
I give 5 stars because of Johan Llanes, he was very nice to me from day one. He was off work and came all the way to the store to help me get a phone. Also a plan that works for me , we need more workers like him. There was also another man there as well he was very nice and kind as well.
October 2024
The new staff is very respectful and willing to help
June 2024
One of the best stores in Newport News!!!! All bilingual staff, so friendly and kind. Willing to go above and beyond for their customers!
