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“Mr. Hameed is professional, knowledgeable, courteous, and very kind. Highly recommend this store and Mr. Hamdeed without reservation. Thank you for allowing me to express my gratitude.”
“Kayla was very helpful and patient with my questions. She was very informative and was passionate about the product and happy to show me features of my phone. I will be back to get my tablet and my watch. Awesome job Kayla!”
“I had a great experience at Verizon thanks to Marquis! He was incredibly helpful, patient, and knowledgeable. Marquis took the time to answer all my questions, explain my options clearly, and made sure I walked out completely satisfied with my service. It’s rare to come across someone who genuinely cares about customer satisfaction the way he does. If you’re heading to Verizon, I highly recommend asking for Marquis—you won’t be disappointed!”
“The representative today was awesome Trinity in Newport News, Virginia off of Jefferson Avenue very well detailed when I ask a question and handled everything I needed her to do awesome customer service”
“I give 5 stars because of Johan Llanes, he was very nice to me from day one. He was off work and came all the way to the store to help me get a phone. Also a plan that works for me , we need more workers like him. There was also another man there as well he was very nice and kind as well.”
“Khizar was really good with his help really helped me sort out my situation and get me a new phone. Highly recommend this metro compared to others. Especially Khizars service”
“My son is in school at CNU and his phone stopped working. Over the phone I was able to talk to India at this store to get him set up with a new phone. She made it so easy, and she made what could have been a stressful situation into a stress free situation. This woman deserves some props for bringing 110% to her job. Thank you!”
“Wow! What a terrible person and experience. For one thing the sales person was extremely rude and didn't lead me to any items. All he did was point and say there over there. Second, he had on sunglasses which is very unusual inside a retail store. Third I will definitely tell everyone that I can to stay away from Metro PCs. And that unprofessional man. I felt like I was hated and unwelcome.”
“I had such a great experience at T-Mobile today, and I really want to recognize Gade for how amazing he was.
I came in because I needed to return a phone to get credit for a trade-in. The only reason I had waited so long was because I was trying to transfer everything off my old phone, and it just wasn’t working. I had so many messages and recordings on there, and I didn’t want to lose anything.
Gade was so patient with me from the moment I walked in. He let me take my time charging my phone and didn’t rush me at all. Once it had enough charge, he helped me transfer everything over, and it basically mirrored my old phone. That gave me so much peace of mind because I knew nothing was lost.
While we were waiting, he also helped me set up my internet perks. He got my Hulu and Paramount+ subscriptions set up and ready so I can watch them on my TV. He even helped me apply for the T-Mobile credit card so I could get a credit.
He also told me about the T-Life app and helped me download it so I could get a free hat for T-Mobile Tuesday. That meant a lot because my old phone didn’t have enough storage for me to even enjoy those kinds of perks before.
What really stood out to me was how kind and genuine he was. He actually took the time to listen to my story, and you could tell he truly cared. Another employee even joined the conversation, and they were both so compassionate. It turned what could have been a stressful visit into something really special.
Gade is truly a blessing at what he does. He is patient, helpful, and goes above and beyond. I’m so thankful for the experience and for his kindness.”
“Thank T Moble for protecting our phone account and sending phone alerts for authentication , Representative Jevon was cordial and took care of all my concerns keep up the Impeccable work !”
“My overall experience here yesterday was 10/10. I drove a hour from home to this Verizon store with 4 of my children in hopes of returning home with phone service for 1 of my children who lost their phone. Hank provided the best customer service! Hank was knowledgable about my service requests, he acknowledged my 8 year loyalty with Verizon, He was patient by answering all of our questions and made sure my children were comfortable while taking care of business in a timely manner, and not only did we leave with phone service for my son who lost his phone Hank was able to add another line at an affordable cost to me for my daughter. It’s greatly appreciated. We are happy customers.”
“Trying to cancel my service via phone was literally the worst customer service experience I ever had (there is another review of that). After failing to get it canceled after speaking to two phone reps, I went to the local store. I was in and out in about two minutes and wasn't asked any intrusive questions.”
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“Shaquan, Breanna, and Mohammad were so patient and helpful. They also figured out a great price. Even helped with technical knowledge. As a business owner I highly recommend this location”