Firestone Complete Auto Care on Warwick Blvd in Newport News is a busy one-stop shop for tires, maintenance, and repairs for every make and model. The shop offers comprehensive solutions from oil changes and brake inspections to engine repairs, aiming to get customers back on the road. Experiences with service times vary. Some customers report great, quick, and efficient service, with repairs like a flat tire completed in less than an hour even when the shop is busy. Others have experienced much longer delays than initially expected for certain jobs. The personnel are described as very good, very nice, trustworthy, and kind. The atmosphere can give a great sense of community, with some customers noting the facilities are reminiscent of Firestone stores of the past. The mechanics are noted for being honest and for taking time to explain problems and show parts, educating customers along the way. It is a very busy place, so scheduling an appointment is recommended.
Mr Jason is very professional, kind & polite. He’s knowledgeable of his work. Mr Jason & team has been so helpful and has really taken great care of my vehicles for many years. I always take my vehicles to him & recommended family members & friends.
February 2026
Very friendly staff! They were quick plugging and repairing my tire for me in less than 15 mins!
January 2026
Front service members Liv and Matt were amazing. Liv made me feel at home, she was very informative and knowledgeable about the work that needed to be done to my vehicle. You don’t get good quality personality like that anymore nowadays. Did I mention beauty? Great job Firestone, you found a keeper!!
