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“I have never been more satisfied with a bank. The customer service at this location goes above and beyond. I’ve had some issues that they were able to resolve immediately. Some of the so-called “larger” banks would do well to take lessons from Woodforest employees.”
“Great customer service. All the tellers are friendly and great you by name, I love that . Kevin is a great, he handles all our loans, accounts and takes time to go over new products and how to increase our savings. Luv that guy. You won't go wrong putting your money and trust here.”
“My experience with Woodforest Banking has been great. This morning my banker Joy really helped to complete a transaction I was having issues with. She was very patient and kind to me and I got a bright smile from her at the end that brought joy to me.”
“This is not the warmest First Citizens that I have visited, but I think the staff is Professional and that they are trying to be an efficient bank with a small town, friendly feel. I will commend Colleen on her extraordinary customer service and Keith is kind, once he get to know you. I would recommend this bank and I feel that they will only improve.”
“Outstanding service by Nate Young and team for expediting my home equity loan! They were very responsive, efficient and made every step easy for me. I will strongly consider them for all my future banking needs.”
“First Visit to the Credit Union since becoming a member and I must say it was a very pleasant experience, from initially walking into this Branch and unsure what to expect to the friendly Cashier.”
“Shannon is always a bright spot at the Sycamore Square branch. Aside from her smile while helping with everyday transactions, she is consistently patient with any out of the ordinary questions and concerns, and will direct me to someone else if she doesn’t have the answer. Well done!”
“Adding 5 stars because people give 1 star for the dumbest reasons. I don't work here. I just hate people who suck at giving proper reviews and want to help negate that.”
“When Wachovia came under new ownership the level of customer service I had been accustomed to dropped. I didn't want to, but I had to switch banks. I am not a large customer, but I am greeted by name when I come in. There have been several problems, my fault, not Union's, that they have helped me work through. I am very happy I made the switch.”
“I was with Wells Fargo for a few years and they did not work with me with any kind of credit line or credit card for my business. Since starting with Essex they opened up a credit line, credit cards and home equity line with no problem. They are top notch on working with small businesses.”
“Our small business uses this bank. It's sooooooo nice to speak to people and explain what you need. Also, it's very convenient (ex. you lose your debit card, you go to the branch and they make you a new one, - THE SAME DAY!) We have also gotten referrals from the branch for business.”
“My family and I conduct bank business with multiple financial institutions. As a Call Federal member for 5 years, alleged 'financial firms' have nothing that compares with the Premium service at Call Federal.”
“I had the privilege to be assisted by one of the associates, Shanniah. She was professional and caring into helping me. She was persistent and gave me an immaculate customer service experience.”
“My wife trained most of the Suntrust employees in Richmond, Va. In my humble opinion, she did a great job! Now finally, retired. I need her to go back to work! LOL!”
“Came by during my lunch break to pick up a temporary debit card when my main card was flagged for fraud. Walked right in, no wait. Everyone was very friendly and helpful. Was in and out in no time. Great experience.”
“Always pleasant and helpful. We have a business account and have taken out business related loans through this bank. We will use them again. They communicate well.”
“Had difficulty processing a deposit, Heather at this location went above and beyond to help me get it sorted out. Best customer service I have gotten at a bank in a while!”
“I have nothing but good things to say. The staff there is always amazing and the branch manger was extremely helpful and knowledgeable on loan services and just everything banking. I would highly recommend doing business here.”
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“I have used Village Bank for my coffee roasting company since we have started. Everyone at my local branch is always helpful. Thanks for providing a great banking experience!”