Great customer service today from Kelly at the branch on Hull St in Midlothian.
September 2018
I've been with BB&T for 22 years. I've never had a problem. The tellers at my branch recognize me when I come in and greet me by name. It's a good feeling.
September 2017
Good breakfast biscuits but this is the slowest service. One trick is to order through the drive through and then take it inside to eat. They prioritize the drive through customers since they have yet to pay for the food and can easily drive off.
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.