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October 2024 by Tim Field
I bought 4 tires from Sams Club for my Honda. I had to let my Sams Club membership expire (couldn't afford).
We got a flat tire so I called to get it repaired and was told they would NOT stand by their warranty of free flat tire repair unless I renewed my membership!! TERRIBLE CUSTOMER SERVICE!!!
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September 2024 by Steve Paradiso
Shout out to Q, who took in my tire/wheel with a sizable screw stuck in it. He said he’d give it his best and was successful! He was welcoming, professional and confident! Thank you, Q!
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November 2023 by Dennis Garcia
Great prices on tires
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September 2023 by Dell Montague
Not customer friendly and helpful at all at this location
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April 2023 by Bill N.
For a club membership outfit Sam's is a far better experience than Costco. The employees are customer oriented than Costco's and product selection is every bit as good. Costco has damn near eliminated the product sampling and those they do put out are junk ! What's with these discount retailers, they're flushed with cash and yet they've gotten cheap as hell ! That holds tricot both Sam's and Costco alike. My advise STOP SCREWING THE PUBLIC !
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March 2023 by Dennys Garcia
Great prices on tires
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February 2023 by Monica R.
thrash customer service from security when answer the phone and put you on hold ,don't comeback to pick the phone up and than not even bother to answer when you call back ,I place an order to pick up wait forever to never get it because for 5 hours I keep checking my order and always show in progress, I never get it but my card get charge
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September 2022 by Jeffrey B.
I was discriminated against for being hearing impaired at a gas pump. The employee that was managing the gas pumps was wearing a mask. Evidently, when you speak to someone wearing a mask, they can't read your lips. She walked up and shut off my pump because my engine was on. Then walked away. No explanation and no warning because I couldn't read her lips, due to the fact she was wearing a mask. Then, to make a scene, she calls over a male associate to talk to me, and he told me that I wasn't hearing impaired, and I had to explain that no one, even if not hearing impaired, can read lip with a mask on. I'm writing the home office and will most likely seek legal against this because of the way this was handled. These two associates should be fired. Tony was managing an African American female that was thin was the one that shut off my pump.
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September 2022 by Kyle Roll
Beware. I joined last September. In the last year, there were only 5 thing I ever bought there. Not worth it. Two things I don’t need. 1 I have enough of. 1 I can get at Wegmans across the street. Today I got a notice that my membership has been renewed at the new rate. No one asked me. I ultimately found a menu to contact someone there. After waiting to contact someone for 15 minutes, I reached the top of the queue. After a couple of minutes there, “no agents found, mail terminated. Call back later.” Tomorrow I will be the person turning purple with the effort to refrain from stuffing my soon to be canceled card at the customer service desk in whatever orifice presents itself first.
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September 2021 by John Yu
1 week to schedule a tire rotation and balance. Front desk person is trying to tell me it's not out of balance if my steering wheel vibrates on the highway, but not in the city. Cleary he doesn't understand that if a tire is spinning faster on the highway, any balance issues are amplified.. physics.
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September 2021 by michael g.
The selection and inventory is better than other Sam's I have been to but the customer service at this location is top notch. Sams is not perfect but is value
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August 2021 by Andrew L.
Trash customer experience. If you value your time and not being rudely met with a "hold on" greeting and long phone wait go there. If you like GREAT SERVICE go elsewhere
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August 2021 by Cathleen B.
Lord I wanted to like Sams but ....it was awful. Dimly lit, rude employees And a chaotic mess inside. I'll stick with Costco and never stray again.
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July 2021 by Cass Benkert
Decided to get a membership. Went today and it was awful. Dimly lit, ransacked mess. Staff as well as customers …rude. Got a refund and am Sticking with Costco which we love.
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July 2021 by John
1 week to schedule a tire rotation and balance. Front desk person is trying to tell me it's not out of balance if my steering wheel vibrates on the highway, but not in the city. Cleary he doesn't understand that if a tire is spinning faster on the highway, any balance issues are amplified.. physics.
