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June 2024 by Steve Mullen
We have been pleased in the past with the tax prep we received from Baughan's, but this year has been a disaster. I dropped off our family taxes, as well as returns for my mother and daughter, on March 20. It's now May 31, and our returns are not only not completed, but have not been touched. I was told right before the tax deadline that we'd need to file an extension because they have one tax preparer and that she's "making her way through the list". I've called multiple times since then and always get the same answer. While I understand that people leave companies unexpectedly, I'm very confused about why they STILL only have one preparer.
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September 2023 by Donna Ballard
My mother dealt with this company for years & she raved about them. I decided to use them for my moms taxes after she passed away. I had to pay for “e-sig” but was told I had to mail them in. Mailed the taxes in and the IRS needs more info. I have contacted this business 6 times and NO RESPONSE. I woukd not recommend this business
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January 2023 by noway deetz
I feel like they have completely declined over the past couple of years. My entire family has gone elsewhere. They refuse to let clients come in to complete taxes with an CPA. I'm assuming because of COVID, you still have to "drop off all paperwork." We are currently in year 2023... pretty sure we are past that now. I do not recommend at all.
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September 2022 by Janet Deaton
Baughan's is not competent to handle your taxes. We recently received a notice from the IRS that we owed on taxes from a couple of years ago. Since Baughan's is who we used that year we took it in to them for them to see what the issue was. We gave it to them with three weeks until the deadline set by the IRS. Robert Moorhouse took them and we were assured it was a minor issue that could easily be fixed. We called Mr. Moorhouse every couple of days to ask about progress. He told us every time he was almost done, not to worry, and the deadline didn't mean anything. Almost two weeks after the deadline, it was apparent he either did not know how to fix the issue or just didn't care if they got done. Mr. Moorhouse was rude to my husband over the phone several times. Very unprofessional. We had to insist they give us back all the paperwork so that we could get it to another CPA. That CPA found the original issue was due to improper forms being filled out, an easy fix, but when looking at our taxes for that year, he had to completely redo them. He said it was a mess! The new CPA got everything fixed in two days. I would never take taxes back to Baughan's ever again.
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September 2022 by Janet D.
Baughan's is not competent to handle your taxes. We recently received a notice from the IRS that we owed on taxes from a couple of years ago. Since Baughan's is who we used that year we took it in to them for them to see what the issue was. We gave it to them with three weeks until the deadline set by the IRS. Robert Moorhouse took them and we were assured it was a minor issue that could easily be fixed. We called Mr. Moorhouse every couple of days to ask about progress. He told us every time he was almost done, not to worry, and the deadline didn't mean anything. Almost two weeks after the deadline, it was apparent he either did not know how to fix the issue or just didn't care if they got done. We had to insist they give us back all the paperwork so that we could get it to another CPA. That CPA found the original issue was due to improper forms being filled out, an easy fix, but when looking at our taxes for that year, he had to completely redo them. He said it was a mess! The new CPA got everything fixed in two days. I would never take taxes back to Baughan's ever again.
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July 2022 by Summer Damron
They have had our taxes since MARCH, they have yet to be filed. We have only been contacted to be told they had to file an extension (which I honestly don’t even know was really done) because they were “so backed up”. I have called MULTIPLE times recently trying to get an update on when the taxes will be complete- they DO NOT return calls or inform you of anything going on- I can only assume it’s because they aren’t doing anything at all! I wouldn’t go back here if they were the last place left in the world. It’s mind boggling to me how they are still in business.
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May 2022 by Melissa Bohls
Not a great experience. It’s very disappointing when you trust someone to handle a deceased loved ones personal affairs and they don’t communicate with you and don’t complete services as agreed upon. Not professional or customer service centered . Would not recommend
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April 2022 by Denise Elliott
Snobby, no returned phone calls or emails. They have all my tax paperwork and yet it’s been like TWO YEARS working in my taxes (I have back taxes and some mistakes). I don’t know who to turn to.
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April 2022 by dylan ellett
Staff here is great! Super friendly and helpful, come here for all of your tax needs.
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June 2020 by Dodd Coleman
Went to Baughan's with high hopes. They sounded like they could handle my taxes easily. Up until now they only had 1 bad review. So I thought 1 bad review. Not so bad, sometimes stuff happens. I should've heeded that 1 review.It was spot on. Poor communication and service. They ran into an issue with 1 form that my previous tax prep guy had no trouble with. Their plan was to call the IRS and wait indefinitely until the IRS called them back. They have been waiting over two weeks. Meanwhile my state taxes are now late and interest and penalties are piling up. No communication from them at all. Not even to keep me updated about what was going on. I just asked them for my taxes back and would take them elsewhere. When I went to collect my taxes they didn't even have the courtesy to speak with me. Couldn't even say "sorry we couldn't help you" or "we wish this would've gone better". Not very friendly to new clients. Unless you need help with a 1040ez form go elsewhere. By the way, they have an arbitrary mask policy. The only one in the office wearing one was the receptionist. Carlton Coleman
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June 2020 by Dodd C.
Went to Baughan's with high hopes. They sounded like they could handle my taxes easily. Up until now they only had 1 bad review on google. So I thought 1 bad review. Not so bad, sometimes stuff happens. I should've heeded that 1 review. It was spot on. Poor communication and service. They ran into an issue with 1 form that my previous tax prep guy had no trouble with. Their plan was to call the IRS and wait indefinitely until the IRS called them back. They have been waiting over two weeks. Meanwhile my state taxes are now late and interest and penalties are piling up. No communication from them at all. Not even to keep me updated about what was going on. I just asked them for my taxes back and would take them elsewhere. When I went to collect my taxes they didn't even have the courtesy to speak with me. Couldn't even say "sorry we couldn't help you" or "we wish this would've gone better". Not very friendly to new clients. Unless you need help with a 1040ez form go elsewhere. By the way, they have an arbitrary mask policy. The only one in the office wearing one was the receptionist. Carlton Coleman
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October 2017 by Mark Warriner
Highly recommended, and I don't say this lightly or often. They are exceptionally knowledgeable, kind, helpful and thoughtful. They have guided myself, family and friends through some complicated situations in a most successful and satisfactory manner.
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October 2016 by Sherry Pardon
Poor communication & Service.
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October 2015 by Baughan's Financial Services
Bob and his staff are very conscientious and punctual in meeting deadlines. He takes a moderate, conservative approach that can keep you out of trouble with the IRS.
Michael Shall
