“Kiah was excellent!
She updated me throughout the entire process and was absolutely professional in her interactions with everyone in the shop!
Also, Angel is just that, an ANGEL. When we talk about customer service, he is PRECISELY what we need more of. He has a beautiful demeanor and went WAY above and beyond what was expected when you come in for tires. He was personable, kind, and patient.
For these two reasons, Kiah and Angel, I will always come to this location and will send people here for the foreseeable future.
Thank you both!”
“Giving credit where it is due - the TLDR - Sharirff and Henry helped me out of a bind where another shop was trying to screw me. They were incredibly fair and reasonable. They committed to a timeline after assessing the problem and delivered far above expectations. I feel I have found honest folks that I can trust for car service and I will bring any issue to this shop without questions from this point forward.
For a bit more -
I have lived in the area for the last few years and am relatively young; I have been to a few different mechanics where I have always found trouble - from poor dealerships to auto shops that have actively tried to rip me off pushing additional repairs, parts, or labor hours into their service. While I don't know everything about cars and trucks, my family works with them constantly... most recently, a different mechanic shop told me I needed a new power steering pump, new lines into the gears and hydro boost and a new hydro boost replaced for my breaking system. I was told labor would take 15+ hours. I know a few things 1) power steering pumps don't just go - they take a significant amount of miles 2) the chance both the power steering and hydro boost went south at the same time is a rare occurrence, 3) power steering pumps take 4 hours to replace, hydro boost 5
After getting a second opinion and having this Goodyear recommended to me, I spoke with Sharirff at this Goodyear. I told him what I knew and asked him for help. He told me that while he could not be sure until he looked at the car, the prior quote and information I received seemed incredibly aggressive. He told me he would do what he could to help and call me with an update before he did anything.
Sharirff and Henry - thank you very much for being honest and for doing your best to help out a customer in need. I will be back. 5 stars”
“Richard and his team treated me amazingly!
I came in after having issues with the brakes on my truck and they found out how bad of a job the previous mechanics shop did (poorly installed very cheap parts that lasted less than 2y / 20k miles, but costed me $1200)
Richard communicated with me very clearly and patiently about the problems that the cheap parts and poor labor created, and made recommendations to ensure I didn’t run into the same issues in the future. When the job wasn’t done by end of day, Richard and the technician Cao stayed late until 9pm (on a Saturday!) to make sure I could pick up my truck that night and not have to wait until Monday.
Even if the parts they installed weren’t cheap, they worked with me to ensure I could save some money here and there. I also feel much safer driving on these new parts after seeing what happened in the past.”
“Excellent—great options for service—I would recommend the shop, its mechanics, and staff with no reservations. Thank you for consistently taking care of our needs.”