-
November 2023 by Thomas Ball
Agree, service and loyal customer relationship support have been truly awful since BB&T/SunTrust/Truist acquisition.
-
July 2023 by R May
It was my first time in this branch but the employees were very friendly and helpful.
-
June 2023 by Juan R Yriart
Everyone was efficient and friendly
-
March 2023 by Brandon Hartzell
Walked in to an empty lobby & asked the teller if I could make a change in the payment source for my auto loan at Truist. I did the same thing for the bank where my other auto loan is at & it took five minutes. The Truist teller looked at me like I asked her for brain surgery. She sent me to a personal banker who had no clue what she was doing. She was reading me forms & asking me if that sounded right. After about 30 minutes she faxed the correct form somewhere &, I will say, she managed to add the new payee. While I was with her, another customer was complaining about issues with a different banker. Loudly.Unfortunately she did not stop the current payee so I was charged twice. When I called multiple times for help, she finally called back & left a snarky voicemail, what I assume was an attempt to tell me off or be sarcastic, that she did not sit in the office all day making loan charges. If this is the kind of service you like, try this branch. Unprofessional, rude, & unhelpful.
-
August 2022 by Jon Schwabish
Just the worst. Sure, the people are very nice and all have smiles on their faces, but I have had the absolute worst experience at this bank. When you go in for help, they literally call the 1-800 number. It's so frustrating to sit across the desk from a banker unable to answer a question without doing what I would do at home! It took me 5 tries to get my name placed on my kids' accounts and when that failed and I closed their accounts instead, they close my account, which holds my mortgage. Took another hour to re-set up the account using....wait for it....the 1-800 number.
-
June 2022 by J K
Now that Truist has taken over this branch, service is completely unacceptable. The transition went so poorly they corrupted my data. I waiting for 2 hours on hold for customer service twice, ending with a disconnect. The people in the branch were unable to fix it. I closed the account today and I am celebrating by leaving this review.
-
May 2022 by V Stouffer
Customer service going from Suntrust to Truist has changed. With Suntrust, all my accounts were linked, I had automatic overdraft protection, and I could transfer money between my accounts with the app or online. When I had a more complicated question, the fastest route was to call the 800 line and get connected within 6 minutes. NOW, my accounts are not linked, overdraft protection is not automatic, and the text alerts I enabled on my account are not working. The 800 line is useless, should you have the fortitude to persevere on the phone for an hour to get connected to a person. The best recommendation for help from the 800 representatives is to go into the branch. I can't fathom the business decision to send people physically to the bank to get questions answered: it seems like that would be more costly for the bank than the call center option. I find it less convenient for me, since I have to make the trip and wait in the lobby to get help now, instead of being able to multi-task and get things done at my desk while I call in. The people at this branch are friendly, competent, and willing to help. Good branch, though I haven't found the time to go in and try to link my accounts, nor to address the overdraft, nor to address the text alerts. I went in to get my app working, in the brutal 2 weeks after the switchover when my accounts were not available. Seems silly to go to a bank to get your app working but that was what had to happen and it worked. The issues have arisen one by one since the bank has switched over, and solving the issues lags their appearance by more than a month, since I have to clear time during banker's hours to go to the bank, in order to re-secure a service that used to be automatic. The larger bank has changed, dramatically, and reduced its convenience.
-
December 2021 by Ryan
This branch was amazing! I had to do an auto loan pay off and sell the car and Mr. JJ Ortuno was extremely helpful through the whole process, even looking everything up for us and certifying all the documents. Made the process super easy. Thanks for the above and beyond service!
-
May 2021 by Kimberly Zenz
This place has made many mistakes - “missent” the wire transfer to pay for my wedding’s caterer, applied mortgage payments to the principle instead payments, repeatedly blocked legitimate debit card transactions as fraud even when I called, and failed to remove contact information of another person from my account despite so many requests.The final, most shocking straw was at this branch earlier this week, when an anti-vax employee tried to convince my family not to get the covid vaccine. That is both very wrong and in no way related to banking.I am no longer a customer.
-
March 2021 by AJ
They kept on switching tellers . They gave me 100 dollar bill with pink dye . Highly unprofessional
-
November 2020 by David Alejandro
Great service every time I have to go in to the bank
-
July 2020 by Cynthia G.
The staff is rude and condescending Takes pleasure in telling you you are not allowed in the bank.
-
April 2020 by David J.
Nice people, all my buisness there went without a problem.
-
January 2020 by Jody Katz
It's fine for making simple deposits and withdrawals but the people who are not tellers are not well trained.
-
May 2019 by ddinmclean
I stopped in to make a simple deposit. Both tellers were helping one customer for over 10 minutes while I stood in line without even an acknowledgment that I was there. Very poor customer service, do not recommend it
