Agree, service and loyal customer relationship support have been truly awful since BB&T/SunTrust/Truist acquisition.
July 2023
It was my first time in this branch but the employees were very friendly and helpful.
June 2022
Now that Truist has taken over this branch, service is completely unacceptable. The transition went so poorly they corrupted my data. I waiting for 2 hours on hold for customer service twice, ending with a disconnect. The people in the branch were unable to fix it. I closed the account today and I am celebrating by leaving... read full comment
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.