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December 2023 by zavcom llc
Worst manager worst customer service they don’t have manners how to talked to customers never visit this place again employer name is MARIAM very disrespectful person she really don’t know how to talk with new business customers.
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November 2023 by mhamed jaldi
I’ve been a customer with this bank for over 25 years, when I moved to Springfield/Lorton area, I start using this branch it’s the worst I ever seen. The ATM machine was broken for days never been fixed even though I talked to the branch manager, the place is so dirty. No good customer service. It’s better to close this location.
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August 2023 by Jaynil Patel
Try to avoid this branch. The CSR Mariam Mazengia is very rude and unprofessional. The bank needs well trained and professional CSR.
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May 2023 by carina interiano
Now I know why this location only have 2 starts, is because the service is so slow, I was there trying to fix a issue with my account and waiting fir 30 minutes, the lady at front desk she was talking and talking and me waiting the other one she just said i be right with you! I stand up and come back home since I was tired after a long day at work, very bad service and poor urgency for help costumers
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December 2022 by Tierra Lovely
DO NOT BANK HERE!!! Fraud was detected in my account and they refuse to give me my money back! TERRIBLE SERVICE. AWFUL BANK.
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December 2022 by William Sharp
Always nice but a tad slow
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September 2022 by INNOVATIVE INC. Professional Painters
This is a really bad branch to go to, please do your self a favor and don't go there.
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March 2022 by TLC in Action Hhc
Bad option to choose this Branch. Tried to activate my son minor account debit card after 3days It’s fixed
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September 2021 by Muhammad Raza
Suntrust bank doesn’t like customer to know all of their banking info at all. Plus this particular branch is full of non helping employees.
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February 2021 by Bella Marie
Everyone that works here is super friendly and very personable
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February 2021 by Mart Tinter
They don’t care about you
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September 2020 by Fatima Saleem
I had a bad experience at this Lorton branch. The employee names Mariam Mazengiawitt is rude and was talking on her cellphone the whole time. I went up to her desk and she still didn’t help me. I complained to the manager and the manager didn’t do anything as well. Very poor customer service. Ended up going to the Woodbridge branch after
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June 2020 by Adeel C
Avoid this Suntrust branch at all cost if you need banking services with CSR specifically with CSR Marman. She has always been super slow and has no idea what she is doing at the customer sevice desk. We have never encounter these issues with any other banking branch. Plus, this branch always has one representative only. Horrible customer service.
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February 2020 by Adeel Choudhry
Avoid this Suntrust branch at all cost if you need banking services with CSR specifically with CSR Marman. She has always been super slow and has no idea what she is doing at the customer sevice desk. We have never encounter these issues with any other banking branch. Plus, this branch always has one representative only. Horrible customer service.
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October 2019 by Deborah Kittrell
I have been going to this bank for over twenty years. The staff has provided excellent customer service always willing to help with your banking matters.
