Mobile Phone Accessories near Leesburg, VA

“I came in for a new phone, as my old one just wouldn't charge anymore. Patricia S. was a huge help throughout the whole process of seeking the right phone for me, and activating it to my family line. Also, she was very friendly we talked as if we've been friends for some time. I highly recommend this cricket spot for your phone service, and I praise the customer service given here.”

“My wife and I came here to switch carriers and trade in phones for new ones. The staff here, especially Angelica were very helpful and professional. They're also easy to just chat with as you go through the process. Overall, the experience here was great.

The reason for 4 stars instead of 5 isn't really the fault of the store but AT&T as a whole.

As we were getting set up, we were offered a protection plan, which we declined, and the offered an upgrade program which we also declined. We confirmed in the store's system the services and agreed upon fees and we were on our way with new phones.

A few days later, we got notice of our first bill. This first bill included the expected fees, but it included costs for the new phones (which were supposed to be $0 per month with our trade ins) and it included the fees for the upgrade program and the protection plan. The store confirmed on their end that they didn't have these on our plan and said that they can't address the bill. So, we had to call the billing department. While the billing department representative was understanding and professional, I'm not fully satisfied with the resolution. I'm likely going to have to call again in a couple months to get all the billing situation resolved. Clearly, the store system doesn't properly communicate with AT&T's billing system. The representative said that they get these calls all the time. So, clearly, corporate (not this store) has some work to do here to make the onboarding and first billing experience better.

So, store, I'm sorry for the 4 stars. I'd probably give you 5 if it was just you, but since you're all under the AT&T umbrella, and AT&T messed this up, I have to hold you a little responsible.”

“I went to 2 different At&t stores around the area before ending at this one. Sim was THE best rep I encountered around the area. He was very patient with my dad and I, helped us with his upgrade.”

“Francis was delightful! She helped me as soon as she was available. Offered me different options and helped me decide on which one suited me the best. She is very knowledgeable and friendly. 10 stars!”

“Steve was very helpful and very knowledgeable. I upgraded 2 phones and the process was smooth and he helped set up everything I needed . He’s very patient. When you visit the store please ask for STEVE !”

“I came in a little over an hr before closing, staff was more than happy to help me with the process of upgrading my phone. Whole time I was there it was a good vibe with cracking jokes and telling stories. 10/10 would send anyone here that I know to have them have and amazing experience”

“Ali was very helpful and made everything very simple. We had the best experience transferring to Verizon and wouldn’t have made the switch without his guidance.”

“New review (June 2022) see my review of ATT Dulles Town Center too as this is a package (ask for RJ and Fabiana). Lost my phone and successfully replaced it at ATT and as before, go to Cellaris for accessories. Trevor is now managing day to day very well and with tremendous customer service and personality. Wherever you get your phone, save money and have a great service experience with Cellaris and Trevor. Trevor had my cover coming in but did surgery on my old cover to accommodate camera, and got me new plug for my USB to the new phone connection(different from my previous phone). Perfect complement for any phone you get anywhere in the mall. GO!.Just had to commend the Cellaris team (father and son) for their outstanding service and value. I first met the team when I bought a new phone st the ATT store and a salesman there told me not to buy at ATT but to run down a floor at the mall (they are located near the food court elevator as a hallway kiosk). Yesterday my partner needed a new cover for her I phone and the kiosk had five shelves of options which they let me sort through (sending photos to my partner). It turns out she had a different model then I thought so I had to exchange the cover. Though the model needed a bigger cover the exchange had no additional charge. Today my partner wanted a new phone as her screen had multiple cracks and was difficult to read. Noticing the kiosk also did repairs we dropped it off and went shopping. Got a text within 30 minutes that the screen wss done and my partner and I agree it looked like new. Fair price and saved a significant expense. If you need a cell phone cover or repairs, GO. You won't regret it.”

“Positives: The employee was friendly and helpful. I received immediate service and didn't have to wait.

Negatives: It was unreasonable that AT&T required me to go to a store to verify my identity and that even after showing the employee a photo ID and providing my pin number, he still had to have a code sent to another family member for confirmation.”