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“I have had the ultimate experience with the store manager, Terrell. He went over and above to assist me with my phone and its issues. I would have never been able to complete the set up without him.”
“Chris was amazing to deal with. I thought I was going to have to spend three hours in the store as I’m used to. But I was in and out in 20 minutes and he was so knowledgeable!”
“Went in and the gentleman was honest and said he could fix the laptop but it would cost more than the computer was worth. Took the time to open it up anyway and spent about 15 minutes looking at it and didn't chargeanything. It was nice of him to look at it even though he thought it wasn't worth it.”
“Incredible attention. They give you information of interest. and the best thing is the quality of time you live. 100% recommended. Ask for Estephany, I assure you that you will leave happy with her kindness, attention and dedication from the moment you enter the store.”
“Tooba was extremely helpful and knowledgeable. She made the experience of getting a new phone painless and easy. We'll definitely be returning for our future Verizon needs.”
“Adrian was super helpful! Acceptional customer service and very friendly. Make what seemed like a complicated phone, fix quick and easy. We were in and out and a short amount of time. Clean place great people wonderful experience.”
“Had a great experience with them! Price was unbeatable and the quality impeccable! Picked up a few accessories while I’m the store, really enjoyed taking to the owner and getting to know them and their business!Thank you!!”
“Josh at the Verizon in New Kent was an unexpected pleasure to work with. I’m not tech savvy and he was patient and professional in helping with all my questions and concerns. I highly recommend him if anyone needs assistance with Verizon.”
“Tech Exchange is a store that excels in meeting customers' video game needs, offering a wide range of products and services tailored to gamers of all preferences. The store boasts an impressive selection of video games, consoles, accessories, and merchandise that caters to both casual players and hardcore enthusiasts alike. Whether you're searching for the latest releases or vintage classics, you're likely to find what you're looking for at Tech Exchange.One of the standout qualities of Tech Exchange is the convenience it offers to customers. The store is well-organized, making it easy to navigate and locate specific items quickly. Additionally, the knowledgeable staff members are generally friendly and approachable, creating a welcoming environment for customers to browse and shop comfortably.However, despite these positive attributes, The atmosphere at Tech Exchange to be somewhat lacking in terms of customer service. While the employees are generally friendly, there have been instances where they appear indifferent or uninterested in assisting customers with their specific needs. This can create a disconnect between customers and staff members, leading to a less-than-ideal shopping experience for some peopleBut overall Tech Exchange remains a great store for fulfilling your video game needs, offering a wide selection of products and a convenient shopping experience. While the atmosphere at the store may sometimes feel a bit off due to the perceived lack of enthusiasm from some employees.”
“Javon was great! He assisted me promptly, demonstrated exemplary customer service, made sure I was well informed, and got me everything I needed. Not to mention, I was in and out pretty quickly!”
“That was one of the fastest phone repairs ever ! Fair price on repair , screen protector and case !! I couldn’t be happier and I will definitely be going here for all my tech needs. Thanks so much for your service!”
“Absolutely phenomenal service. Brought my phone in because i was experiencing Boot Loop and the man servicing my phone ended up having to replace all the parts. Very kind gentleman and I am so grateful he was able to restore my phone. I would give more stars if i could. Would recommend this phone repair place to everyone.”
“Kevin was a big help, I broke my phone and didn't know what to do. He called the support and got all the information needed and gave me a new phone on discounted price”
“I received excellent customer service today, thanks to the store manager who explained very well about the metro plans and I was able to clear up all my doubts, thank you Metro by T-Mobile for having prepared and very nice people.”
“They've moved. Now right on W. Broad St. Across from Charlie's. Great service! Jasmine helped me, super sweet. Got
A great deal on the new Samsung and they transferred all my data, contacts, everything!”
“Edgar is the best employee in that location he help me with smart pay for my upgrade and he explain everything to me ,i been in a different metro stores before and the customer care is the worst, I definitely coming back to this location”
“They are fast and efficient. Now I always take responsibility for any of my actions. I apologize for the previous review, I was convinced by someone that it was a different phone. I do have a concern about the battery and screen. Overall I recommend this store over all others. Staff is friendly, nice, efficient, and funny.”
“Shawn was extremely helpful and knowledgeable! We needed to transfer accounts and upgrade a phone. It was the best and quickest experience I’ve had at any other Verizon store!”
“Araceli was incredibly helpful! She got me transferred over from Boost mobile, got me a free new 2023 Samsung galaxy phone! And I got a discount I wouldn't have gotten without her. She even stayed late to help me get all set up. Fantastic experience!”
10AM - 8PM
5654 Brook Rd, Richmond
Mobile Phones
“I was in desperate need of a phone. Not only did I get a quality phone, I received exceptional customer care! Ja'Waun is very knowledgeable of T-Mobile products. He took the time to match me with the best phone for my needs. He was professional, personable and courteous! I also had the pleasure of talking with Ayoungwe and G' ynia. I cannot say enough positive things about such quality individuals.They set the bar high for superior customer service!I would sincerely hope, they are commended by corporate office for their excellent representation of The T-mobile brand.My hats off to such an awesome team!!!!!”
“I visited this store to switch carriers. The guy who helped me had decades of experience and was over the top friendly. You could tell he honestly wanted to help and would go above and beyond. I've never encountered service like this anywhere. Not only did he switch me over in record time but helped me setup all the added benefits. I can't recommend this store enough. He needs to be training everyone in customer service. We need more people like this in the world. Ash, if you're reading this thank you for all your help. Keep doing what you're doing, the world is a better place with people like you in it. Much success and blessings brother.”
10AM - 8PM
4708 Jefferson Davis Hwy, Richmond
Mobile Phones
“Quick service. Got a phone for my husband to take on the road. Was told that they operate under AT&T so hopefully he'll have good service. Free phone.... Only paid $150 for the activation fee and 1st month cost.”
“Best Boost Mobile in Richmond. They have the best customer service and anything I ask for they will be able to help me. Also have all types of accessories for all phones.”
“With all of the running around my husband and I endured today, Angel at this location was the absolute best!!! She fixed a problem THAT WASN’T EVEN A PROBLEM! She deserves a raise, promotion, ANYTHING REWARDING! :)”
“So amazing service.I’ve been trying to change to prepaid plan .so went to two of AT&T stores but they can’t do for me. N I call online n talk with 4 peoples but they can’t help me either.finally I came here today there has one man with long hair n cute who help me in 5mits .i was like Yeaa .. n so happy ?.”
“Thank you Nadi! There are other stores closer to where I live but I will continue to go to this location because of the customer service. Smoothest transactions I've ever had. My phone had an issue with the screen the day after i bought it. They ordered me another under warranty and called me when it was ready. Good guys over there- Polite and efficient.”
“Went there to get a phone for my kido ended up switching to boost saved me crazy money on my bill best deal out there. My man hook us up and looked out on the accessories.best boost location”
“The best experience they were oh so helpful I will definitely be back whoever the guy was I don't know who he was but he really made my day great customer service”
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“The MetroPCS on Airport Dr. was very helpful with my needs. They treat me like a person then trying to rush me out. I recommend them highly. They are getting better every time I come in. They are there for you. So go and visit them.”