Kroger Marketplace is a well-known store that provides a wide range of food and household products, including fresh produce, meats, and dairy. Many customers appreciate the friendly and welcoming manager, who helps create a pleasant shopping experience. The customer service is often highlighted as exemplary, with staff going out of their way to assist shoppers, even late at night. However, some customers have noted recent changes to the store's layout, making it a bit challenging to navigate. While many employees receive praise for their helpfulness, concerns have been raised about the quality of the hot food section, particularly the baked and fried chicken, which some customers find undercooked and lacking flavor. Additionally, there are complaints about the efficiency of self-checkouts and overall customer service. Despite mixed reviews, Kroger Marketplace remains a popular choice for many shoppers looking for variety and savings.
The manager was incredibly sweet and welcoming! He made my visit to Richmond so much more enjoyable and memorable. As a tourist, I really appreciated his kindness, helpful attitude, and the way he made me feel at home. I had a fantastic experience and would highly recommend this place to others!
May 2025
Not only do we have to ring up and bag our own stuff, there is no one to authorize the purchase. You guys suck lately 😕. Kroger is definitely slipping. Very frustrating.
April 2025
Customer service was exemplary! I called late at night asking about a particular product and even though the customer service person was probably exhausted he still went out of his way and hunted through the aisle to find it. Thank you, genuinely, and I hope you see this note.
