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“Absolute 5-Star service from the Branch Manager Sonya as well from Janet Evans!!!!! I was locked out of my digital account for over two weeks and these two came in clutch for me with getting my account unlocked. A couple of fine superstars at this branch. This is what makes America great, their support is greatly appreciated!!”
“I recently visited 1st Advantage in Hampton in order to inquire information on an Auto Refinance loan. Darnell did a fantastic job gathering all the required information in order to make this a smooth transaction. Darnell was responsive to my questions, and returned calls and emails promptly. Darnell explained the loan repayment schedule and made me feel comfortable and confident about my choice to complete the loan with 1st Advantage. Great customer service and another highly satisfied customer.”
“I could not be more grateful for the empathy and solutions from Jennifer Sanders. She answered every one of my questions, even hypothetical ones. She took the time to help me understand my options - and not just in the current state, but also how they would impact my future as well. She encouraged and empowered me, and I will always go back to see her!”
“The bank is very beautiful and clean inside, well staffed, and everybody is very pleasant and professional. Mary, who is extremely personable, bright, and informative, helped me select a checking account which best reflects my personal financial needs and desires. I'm well satisfied with my decision to bank here.”
“By far the best bank I have ever dealt with, Lars And Jason are such a unique team that always gets the job done. I have been a customer for five years and look forward to many more.”
“I recommend Old Point National Bank for personal and commercial use based on my experience of using Old Point for both. I could list several staff members that have been helpful over many years, Rita Thomas stands out. In well over 20+ years she has assisted and advised me the on decisions regarding car loans , equity lines and much more. She has addressed issues that others couldn’t and were becoming frustrating. Rita Thomas is a true asset of Old Point Bank and represents the bank very well in demonstrating true top tier customer service.”
“Since 1991, 2 Cities And 3 Banking Names & Mergers, Truist Bank And The Staff There Have Become My Business And Personal Banking Family. I Know Them Well And They All Announce Me By Name When I Come Through The Door. It's That Feeling Of Home Town Banking Care And Love That Has Become A Memory. Customer For Life.”
“Bayport Credit Union has exceptional employees and very knowledgeable. They were all very pleasant and friendly and helpful with all our banking needs even down to retirement needs. They are the go Credit Union”
“They are personal KIND not fake nice truly kind, and efficient. I’ve been coming to this location for at least 6yrs. The service stays consistently on par and above.”
“I went in today to open up a checking account, my experience was wonderful. Janet J. was very helpful friendly and informative, she answered all of my questions and concerns.I love how she went way beyond with assisting me, I can tell she really enjoys helping others, thanks again!”
“I have 3 branches that are closer to my house and I GO OUT OF MY WAY to come to this branch. Allison, the BEST employee they have, is always amazing, knowledgeable, and soooo efficient!!This is the only branch that I will come to from this point on. Trust me. Well, I guess I should say: “Truist me!!” Seriously, this branch and Allison: A++!!!!”
“I wanted to thank your team at Newmarket South 5211 W Mercury Blvd in Hampton VA, They have been so helpful and kind, they are the best, always friendly, and they care. That means a lot. I wanted to them know they are doing a great job!”
“The staff at this location were very welcoming, knowledgeable, and efficient. I received quick service with a smile and I've very pleased. I will continue to go to this location”
“Mrs. Janess Lola, handled my first account with such care and the trainee who was with her was all smiles as they guided me through an unknown process. I am proud to be apart of this bank.”
“I'm very surprised by these ratings.
I was there and found nothing but excellent treatment, professionalism with a welcoming face and dedication that is second to none.
Thank you so much to the senior banker Dani, and all the members of the branch, you were ready to solve all my issues and answer all my questions.
To be honest, this branch is very clean and the décor is beautiful.
Thank you very much for your great service.”
“I wanted to thank your team at Newmarket South 5211 W Mercury Blvd in Hampton VA, They have been so helpful and kind, they are the best, always friendly, and they care. That means a lot. I wanted to them know they are doing a great job!”
“Thanks to whomever figured out the current drive thru lines to serve customers during the Covid-19 pandemic. Having the main line feed into each teller line is so much safer and more efficient. Kudos for making a difficult situation better.”
“I have been with Langley Federal for quite a while. It is pleasant as far as the surrounding, friendly people and clean inside and outside. Very nice experience. Be Blessed!!?”
“I had an excellent experience at this branch. I came in with an issue and didn't expect to have it solved due to it's nature and Janice went well above expectations to help me. Not only did she take the time to listen to me but she went above and beyond to actually solve my issue! Excellent service and an overall positive experience.”
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“I had the pleasure of being assisted by Ms.Dajanay when I visited the local branch. She was courteous, pleasant, & very knowledgeable about member benefits. Ms. Dajanay has raised the bar for customer service. Tks for the excellent service.”